Agent - Ocean Import

Expeditors; Parañaque; Presencial; PHP 240.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Vacation

Holiday and Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Descripción de la vacante

Expeditors in the Philippines, Parañaque, is seeking an Ocean Import Associate to ensure timely freight movement and exceptional customer service within the Ocean Import Department.

You will handle data entry, track and trace files, communicate with customers and brokers, and help maintain compliance and KPI standards while growing your career with a global logistics leader.

Formación

• 6 months to 1 year related experience and/or training.
• Understanding of ocean documentation process is a plus.
• Effective interpersonal skills, including listening, clear communication, and concise results.
• Proactive, strong organizational skills.
• Good computer skills (Excel, Word).
• Fluent in English.

Responsabilidades

• Ensure smooth and timely freight process flow meeting customer expectations.
• Track and Trace Ocean Import Files daily.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with customers in arranging international shipments and meet customer service standards.
• Meet compliance at all times to internal and external regulations; avoid fines, penalties or late filing.
• Understand department process flow and look for best practices to improve efficiency.
• Meet KPI standards in accordance with company procedures.
• Respond to emails within 24 hours and voicemails within 1 hour.
• Escalate problems to Management when necessary.

Conocimientos

Fluent in English

Interpersonal skills

Organizational skills

Microsoft Excel

Microsoft Word

Herramientas

Excel

Word

Descripción del empleo

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow meeting customer expectations

• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

• Track and Trace Ocean Import Files daily

• Use Tree View on daily basis

• Ensure documents are timely sent to customer or broker for customs purposes.

• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).

• Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.

• Meet KPI standards in accordance with the Company’s procedures

• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)

• Escalation of problems to Management when necessary

Personal Development:

• Meets company standards of 52 hours training per year per employee.

• Attend training classes when required.

• Complete mandatory training when required.

Qualifications, Experience and Education Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

• Understanding of ocean documentation process a plus.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro‑active, strong organizational skills.

• Good computer skills (Excel, Word).

• Fluent in English.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company