Logistics Customer Service & Documentation Specialist

Private Advertiser; Manila; On-site; PHP 260,000 - 380,000; Full time

Job summary

Private Advertiser is seeking a Logistics Coordinator to manage shipment documentation, lodgement, and tracking processes. The role involves coordinating pickups, vessel schedules, and client inquiries to ensure timely and accurate information flow across the logistics chain.

The successful candidate will have a Bachelor’s degree in Logistics/Transportation and 6–12 months of related experience, with strong negotiation and multi-tasking abilities in a fast-paced environment.

Qualifications

• Bachelor’s degree in Logistics/Transportation or equivalent.
• 6–12 months in a similar role is preferred.
• Able to work in a fast-paced environment.
• Experience in processing and booking shipments, billing, and cost prep.
• Skilled in negotiation, complaints handling and change management.
• Knowledge of Incoterms, billing requirements, and import/export processes.

Responsibilities

• Handle lodgement and documentation of shipments (HBL, AWB, Packing List, Commercial Invoice).
• Facilitate pickup, loading, tracking, and scheduling of container vans and related activities.
• Respond to local client inquiries by phone or in person; relay information to supervisor/ops teams.
• Monitor shipment status and update clients with location, arrival/departure, and document irregularities.
• Prepare documentation for BOC submission (Container Guaranty, Abandonment Letter, etc.).
• Consolidate vessel schedules from different carriers for monitoring.
• Suggest improvements to complaint handling to reduce costs while meeting client needs.
• Perform other duties as assigned by the Department Head.

Skills

Logistics coordination

Documentation

Negotiation

Customer service

Multi-tasking

Education

Bachelor’s degree in Logistics/Transportation

Job description

Private Advertiser is seeking a Logistics Coordinator to manage shipment documentation, lodgement, and tracking processes. The role involves coordinating pickups, vessel schedules, and client inquiries to ensure timely and accurate information flow across the logistics chain.

The successful candidate will have a Bachelor’s degree in Logistics/Transportation and 6–12 months of related experience, with strong negotiation and multi-tasking abilities in a fast-paced environment.