Logistics Coordinator

Inland Corporation; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Holiday gifts

Life Insurance

HMO

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Inland Corporation is seeking a logistics-focused customer service professional in the Philippines to handle inquiries, update shipment status, and coordinate with operations to ensure timely deliveries.

You will document issues, follow up on feedback, and work with multiple teams to resolve customer requests in a fast-paced setting.

Qualifications

• Bachelor’s degree in Customs Administration, Supply Chain Management, Business Administration, or a related field.
• Previous logistics/transportation/dispatch experience is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented with good problem-solving and follow-up skills.
• Organized and able to manage multiple customer concerns and tasks simultaneously.
• Proficient in Microsoft Office and comfortable using email and other platforms.
• Willing to coordinate with different teams in a fast-paced logistics environment.
• Can work with minimal supervision while maintaining accuracy and professionalism.

Responsibilities

• Handle customer inquiries through phone, email, messaging platforms, and other communication channels.
• Provide customers with accurate updates regarding shipment status, delivery schedules, order details, and related logistics concerns.
• Coordinate with operations, warehouse personnel, drivers, and other concerned teams to address customer requests and delivery issues.
• Monitor deliveries and proactively communicate delays, changes, or other service concerns to customers.
• Receive, document, and follow up on customer complaints, requests, and feedback until properly resolved.
• Assist in coordinating delivery schedules, special instructions, and customer requirements.
• Maintain accurate records of customer transactions, inquiries, delivery updates, and resolutions.
• Escalate complex or urgent customer concerns to the appropriate supervisor or department.
• Ensure that customer concerns are handled professionally, promptly, and in accordance with company policies and service standards.
• Coordinate with internal departments to ensure smooth and efficient fulfillment of customer requirements.
• Perform other logistics, administrative, and customer service-related duties as may be assigned.

Skills

Communication skills

Customer service

Problem solving

Follow-up

Organization

Microsoft Office

Email/communication tools

Team coordination

Attention to detail

Education

Bachelor’s degree in Customs Administration, Supply Chain Management, Business Administration, or related field

Tools

Microsoft Office

Job description

Job Description

Employee Recognition and Rewards

Holiday Gifts

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Professional Development

Professional Development

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Key Responsibilities

• Handle customer inquiries through phone, email, messaging platforms, and other communication channels.
• Provide customers with accurate updates regarding shipment status, delivery schedules, order details, and related logistics concerns.
• Coordinate with operations, warehouse personnel, drivers, and other concerned teams to address customer requests and delivery issues.
• Monitor deliveries and proactively communicate delays, changes, or other service concerns to customers.
• Receive, document, and follow up on customer complaints, requests, and feedback until properly resolved.
• Assist in coordinating delivery schedules, special instructions, and customer requirements.
• Maintain accurate records of customer transactions, inquiries, delivery updates, and resolutions.
• Escalate complex or urgent customer concerns to the appropriate supervisor or department.
• Ensure that customer concerns are handled professionally, promptly, and in accordance with company policies and service standards.
• Coordinate with internal departments to ensure smooth and efficient fulfillment of customer requirements.
• Perform other logistics, administrative, and customer service-related duties as may be assigned.

Qualifications

• Bachelor’s degree in Customs Administration, Supply Chain Management, Business Administration, or a related field is preferred.
• Previous experience in logistics, transportation, dispatch, or a related role is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented with good problem-solving and follow-up skills.
• Organized and able to manage multiple customer concerns and tasks simultaneously.
• Proficient in Microsoft Office applications and comfortable using email and other communication platforms.
• Willing to coordinate with different teams and work in a fast-paced logistics environment.
• Can work with minimal supervision while maintaining accuracy and professionalism.