Local Non-Voice CSR: Email & Chat Support (Contract)

Asticom Technology Inc; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Asticom Technology Inc. in Quezon City, Metro Manila seeks a dedicated Customer Service Representative (Local-Non Voice) on a contract basis. You will handle email, chat, and ticketing support to maintain high customer satisfaction and loyalty.

You will resolve inquiries, document issues, and collaborate with teams to ensure accurate, timely responses while upholding quality standards and professional communication.

Qualifications

• Proven experience in customer service or support, preferably in non-voice channels.
• Excellent written communication skills with attention to grammar and detail.
• Ability to multitask and manage multiple inquiries without quality loss.
• Comfort with CRM and ticketing software; quick to learn new systems.

Responsibilities

• Respond to customer inquiries via email, live chat, and other non-voice channels.
• Document and resolve issues while keeping records in the ticketing system.
• Provide product information and troubleshooting assistance to customers.
• Identify patterns in feedback and escalate recurring issues to the right teams.
• Maintain a professional and empathetic tone in all written communications.
• Adhere to company policies, procedures, and quality standards in interactions.
• Support first-contact resolution and customer satisfaction metrics.
• Collaborate with teammates and other departments to ensure smooth experiences.
• Monitor workload to meet service levels and response targets.

Skills

Customer service

Written communication

CRM systems

Ticketing software

Multitasking

Problem solving

Empathy

Team collaboration

Independent work

Education

High school diploma

Tools

Microsoft Office

CRM software

Ticketing system

Job description

Asticom Technology Inc. in Quezon City, Metro Manila seeks a dedicated Customer Service Representative (Local-Non Voice) on a contract basis. You will handle email, chat, and ticketing support to maintain high customer satisfaction and loyalty.

You will resolve inquiries, document issues, and collaborate with teams to ensure accurate, timely responses while upholding quality standards and professional communication.