Loans Operations Specialist: Booking & Compliance

RCBC; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

RCBC in Taguig is seeking a Loan Operations Support Officer to oversee daily operations of DEIG Loan Products and support the Loans Product Team. You will ensure smooth processing, accurate reporting, and compliance with BSP, RCBC, and AMLC policies, working with IT and care teams to resolve issues.

The role requires a 4-year degree and strong knowledge of loan operations, regulatory requirements, and performance reporting. Experience in banking is highly desirable.

Qualifications

• Graduate of a 4-year course in related field.
• In-depth knowledge of Loans Product and regulatory requirements.
• Experience in banking/financial services with exposure to loan operations.
• Familiarity with reporting and performance reporting models.

Responsibilities

• Oversee and monitor third party provider processing loans booking end to end.
• Prepare, deliver and handle loan performance reports and commission reports.
• Ensure channel compliance with BSP, RCBC, AMLC policies and internal guidelines.
• Assist in developing and implementing process simplifications.
• Assist in gathering information on system errors encountered in processing transactions.
• Ensure all items comply with RCBC, BSP and AMLC policies; report irregularities.
• Monitor uptime and transaction success rates to meet targets.
• Coordinate TAT delivery of Digital Loans for DEIG.
• Collaborate with IT support and customer care to resolve loan issues until resolved.
• Ensure GL postings for adjustments caused by fixes/bugs.

Skills

Banking operations

Regulatory compliance

Reporting & analytics

Stakeholder coordination

Education

Bachelor's degree in Business Administration or Accounting

Tools

ERP/CRM systems

Job description

RCBC in Taguig is seeking a Loan Operations Support Officer to oversee daily operations of DEIG Loan Products and support the Loans Product Team. You will ensure smooth processing, accurate reporting, and compliance with BSP, RCBC, and AMLC policies, working with IT and care teams to resolve issues.

The role requires a 4-year degree and strong knowledge of loan operations, regulatory requirements, and performance reporting. Experience in banking is highly desirable.