Loan Origination Manager II

JP Morgan Chase; Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

JP Morgan Chase in the Philippines seeks a Loan Origination Manager II to lead a team responsible for end-to-end loan origination support, ensuring accurate documentation and timely closing of transactions.

You will shape processes, partner with stakeholders across functions, manage workload, allocate resources, and drive improvements that enhance controls and the client experience in a fast-paced environment.

Qualifications

• 4 years of experience managing loan origination processes and supporting loan documentation through closing.
• Experience with strategic planning and resource allocation to manage team workload and priorities.
• Strong conflict management and issue resolution skills applying critical thinking to evaluate risks.
• Excellent stakeholder management and cross-team collaboration abilities.

Responsibilities

• Lead and supervise a team of loan origination specialists to support accurate loan documentation and on-time transaction closing.
• Set team priorities, assign work, and manage capacity to meet service commitments and quality standards.
• Identify and resolve process gaps, operational issues, and escalation items using structured problem-solving.
• Partner with stakeholders to align expectations, communicate status, and drive timely resolution.
• Implement process improvements and change initiatives that enhance efficiency, controls, and client experience.

Skills

Team leadership

Process improvement

Stakeholder management

Risk assessment

Job description

Shape how lending transactions move from decision to close through strong leadership and disciplined execution. You will guide a team that delivers accurate documentation and dependable timelines for internal and external stakeholders. In this role, you’ll influence day-to-day outcomes while improving processes that support scale and risk awareness. You’ll partner closely across functions and help resolve complex issues with sound judgment. If you enjoy building high-performing teams and improving how work gets done, this role offers meaningful impact.

As a Loan Origination Manager II within the Loan Origination team, you lead a team responsible for end-to-end loan origination support, with a focus on accurate documentation and timely transaction closing.

Job responsibilities

• Lead and supervise a team of loan origination specialists to support accurate loan documentation and on-time transaction closing
• Set team priorities, assign work, and manage capacity to meet service commitments and quality standards
• Identify and resolve process gaps, operational issues, and escalation items using structured problem-solving and risk awareness
• Partner with stakeholders to align expectations, communicate status, and drive timely resolution of questions or exceptions
• Implement process improvements and change initiatives that enhance efficiency, controls, and the overall client and stakeholder experience.

Required qualifications, capabilities, and skills

• 4 years of experience managing loan origination processes and supporting loan documentation through closing
• Experience with strategic planning and resource allocation to manage team workload and operational priorities
• Demonstrated conflict management and issue resolution skills, applying critical thinking to evaluate risks and drive outcomes
• Strong stakeholder management and communication skills, including the ability to collaborate across teams and influence decisions

Preferred qualifications, capabilities, and skills

• Experience supporting lending services in a dynamic, fast-paced environment
• Experience leading change initiatives that improve processes, adopt new tools, or respond to evolving business needs
• Experience using data analysis and emerging technologies (including artificial intelligence and machine learning) to improve workflows and decision-making
• Experience creating quantitative reports and performance metrics to support operational reviews and planning
• Understanding of fraud risk concepts and operational security practices used to protect sensitive information