Credit Card Support Specialist IV

J.P. Morgan Chase & Co.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JP Morgan Chase in Metro Manila seeks a Financial Statement Spreading Analyst to analyze borrower financials, spread statements, and abstract key terms from loan documents. You will support credit processes by ensuring data quality and timely processing.

The role collaborates with credit and lending operations teams to resolve documentation gaps. The ideal candidate has 2+ years in banking or financial analysis, strong Excel/Access skills, and attention to detail to drive accurate outputs for

Qualifications

• 2+ years of experience in banking, mortgage, financial analysis, loan operations, or a related field.
• Ability to analyze financial statements and spread/abstract key financial data.
• Working knowledge of common lending and servicing documents (lease agreements, mortgage documents, credit agreements, AR/AP reporting, rent rolls).
• Strong verbal and written communication to collaborate with stakeholders across levels.
• Ability to manage complex requests with minimal supervision within guidelines.
• Advanced proficiency in Microsoft Excel and Microsoft Access.
• Strong attention to detail and problem-solving skills.
• Effective time management and prioritization.
• Willingness to work in shifts.

Responsibilities

• Analyze financial statements and complete spreading according to guidelines.
• Process financial statements and supporting documents and abstract critical data.
• Review loan and mortgage-related documents and process transactions per SLA requirements.
• Interpret legal and underwriting documents and perform due diligence for lending.
• Research requests and deliverables within agreed timelines.
• Use internal systems to interpret data, analyze results, and document outcomes.
• Follow up on missing or deficient documentation with stakeholders.
• Apply judgment to make informed decisions within defined guidelines.

Skills

Banking/loan operations knowledge

Financial statement analysis

Lending/servicing documents knowledge

Verbal and written communication

Independent decision making

Excel & Access proficiency

Attention to detail

Time management & prioritization

Shift availability

Education

Bachelor’s degree in commerce, accounting, finance

Tools

Microsoft Excel

Microsoft Access

Job description

Turn complex financial and loan documentation into clear, decision-ready insights. In this role, you will help ensure data quality, strong documentation standards, and timely processing. You will partner with stakeholders across credit and operations while building deep expertise in financial analysis and lending documentation.

As a Financial statement spreading analyst in the Credit and lending operations team, you will analyze borrower financial information, spread statements, and abstract key terms from loan-related documents to support sound credit processes. You will apply quality standards, meet service-level commitments, and collaborate with stakeholders to resolve documentation gaps. You will also use internal systems to interpret data and produce accurate outputs that enable informed decisions.

Job responsibilities

• Analyze financial statements and complete spreading in accordance with documented guidelines
• Process financial statements and supporting documents (e.g., appraisal reports, borrowing base certificates, compliance certificates) and abstract critical data
• Review loan and mortgage-related documents and process transactions according to service-level agreement requirements
• Interpret legal and underwriting-related documentation and perform due diligence to support lending requirements
• Research incoming requests and complete deliverables within agreed timelines
• Use internal systems to interpret data, analyze results, and document outcomes accurately
• Follow up on missing or deficient documentation with relevant stakeholders
• Apply judgment to make informed decisions within documented process guidelines and escalation paths

Required qualifications, capabilities and skills

• 2+ years of experience in banking, mortgage, financial analysis, loan operations, or a related field
• Demonstrated ability to analyze financial statements and accurately spread/abstract key financial data
• Working knowledge of common lending and servicing documents (e.g., lease agreements, mortgage documents, credit agreements, accounts receivable/payable reporting, rent rolls)
• Strong verbal and written communication skills to collaborate with stakeholders across levels
• Ability to manage complex requests with minimal supervision and make independent process decisions within defined guidelines
• Advanced proficiency in Microsoft Excel and Microsoft Access
• Strong attention to detail and problem-solving skills
• Effective time management, prioritization, and issue management skills
• Ability and willingness to work in shifts

Preferred qualifications, capabilities and skills

• Bachelor’s degree in commerce, accounting, finance, or a related discipline
• Experience interpreting legal or underwriting-related documentation in a credit or lending environment
• Demonstrated flexibility and accountability in a fast-paced operations setting
• Strong interpersonal skills and ability to work effectively in a team environment