Loan Officer Assistant: Mortgage Support & Client Experience

TalentUS Inc.; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

TalentUS Inc. is seeking a Loan Officer Assistant to support borrowers throughout the loan lifecycle, from application intake through Mortgage Condition processing, working closely with Loan Officers to ensure smooth, compliant mortgage submissions.

The role focuses on client communication, document collection, condition management, and quality assurance, with emphasis on service standards and timely processing in a fast-paced, regulatory environment.

Qualifications

• No formal education requirements stated in the posting.

Responsibilities

• Serve as a primary contact for borrowers through the application and pre-approval process.
• Accept live transfers from AI and assist in building and managing the Loan Officer's pipeline.
• Review borrower documentation for completeness and accuracy.
• Prepare files for Loan Officer review and credit determination.
• Maintain continuous communication with borrowers regarding next steps and outstanding documentation.
• Engage borrowers through company systems and mobile applications.
• Provide exceptional customer service while adhering to company communication standards and scripts.

Skills

Customer service

Multitasking

Time management

Attention to detail

Problem solving

Written communication

Verbal communication

Relationship building

Organizational skills

Accountability

Job description

TalentUS Inc. is seeking a Loan Officer Assistant to support borrowers throughout the loan lifecycle, from application intake through Mortgage Condition processing, working closely with Loan Officers to ensure smooth, compliant mortgage submissions.

The role focuses on client communication, document collection, condition management, and quality assurance, with emphasis on service standards and timely processing in a fast-paced, regulatory environment.