Live Events Customer Experience Specialist

Financial Times; Manila; Hybrid; PHP 357,000 - 513,000; Full time

Benefits offered by this job

Medical cover

Hybrid work model

Annual leave

Job summary

Financial Times is seeking a Customer Service Executive for FT Live in Manila. You will be the frontline representative, handling attendee inquiries, guiding bookings, and resolving issues with a focus on timely SLAs.

You will work across systems such as Bizzabo and Brella and collaborate with the events team to ensure a seamless attendee experience. The role requires at least 2 years in a customer-facing environment, strong communication, numerical skills, and the ability to handle multiple

Qualifications

• 2+ years in a customer services or customer-facing role.
• Ability to handle multiple systems while staying detail-oriented.
• Strong numerical skills and data processing ability.
• Proficient with G Suite and office software.
• Excellent attention to detail and accuracy in work.

Responsibilities

• Respond to customer emails and calls per SLA.
• Guide delegates through booking process and support queries.
• Process cancellations and refunds; reconcile orders.
• Coordinate with finance on account questions and issues.
• Escalate technical or system issues to appropriate teams.
• Support smooth delivery of events in collaboration with the team.

Skills

Customer service

Multisystem use

Numerical skills

G Suite

Attention to detail

Communication

Work under pressure

Team player

Data processing

Travel flexibility

Job description

Financial Times is seeking a Customer Service Executive for FT Live in Manila. You will be the frontline representative, handling attendee inquiries, guiding bookings, and resolving issues with a focus on timely SLAs.

You will work across systems such as Bizzabo and Brella and collaborate with the events team to ensure a seamless attendee experience. The role requires at least 2 years in a customer-facing environment, strong communication, numerical skills, and the ability to handle multiple