Linux Operations Engineer

Chubb; Mandaluyong; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid setup

Travel to offices as needed

Job summary

Chubb Infrastructure is seeking a Linux Operations Engineer to manage and troubleshoot Linux systems, with global support and collaboration across teams. Hybrid setup with potential travel and on-call duties.

You will automate, document, and mentor while ensuring high availability of critical services. Ideal candidates bring deep RHEL/SUSE expertise, experience with Ansible, virtualization (VMware, Azure) and container platforms (Docker, Kubernetes).

Qualifications

• 5+ years of directly related Linux experience (RHEL/SUSE).
• Extensive virtualized Linux server support in enterprise environments.
• Advanced knowledge of RHEL 8.x/9.x and SLES 15.
• Experience with configuration management (Ansible).
• Knowledge of Satellite Server management.
• Networking fundamentals incl. routing, switching, firewalls, VLANs.
• Windows Server experience is a plus.
• VMware vSphere and container tech (Docker, Kubernetes) a plus.
• Strong problem-solving, communication and collaboration skills.
• Ability to work across multiple projects with ITSM processes.

Responsibilities

• Investigate and diagnose incidents on Linux stacks (RHEL/SLES).
• Follow-the-sun support for global Linux environment.
• Collaborate with network, security, development, and support teams.
• Mentor junior staff and act as SME for infra issues.
• Automate runbooks and monitoring/verification processes.
• Maintain high availability; daily system monitoring and logs review.
• Create and maintain Linux system documentation.
• Drive improvements via automation and better processes.
• Provide on-call and after-hours support as needed.
• Identify gaps in monitoring and alerting and address them.
• Participate in change, incident, and problem management.
• Assist in disaster recovery planning and testing.
• Work across multiple projects and deliver best practices.

Skills

Linux Administration

RHEL/SUSE

Ansible

VMware vSphere

Kubernetes

Networking

ITSM

Incident Mgmt

Scripting

On-call Support

Tools

Red Hat Satellite

Docker

VMware vSphere

Kubernetes

Azure

Terraform

Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

Business Title: Linux Operations Engineer

Responsibilities:

• Investigation and diagnosis of incidents and problems relating to Red Hat (RHEL) and SUSE (SLES) Server Operating System stacks.
• Participate in a follow-the-sun operational model to support and maintain the global Linux server environment.
• Work closely with network, security, development, application and support teams in the implementation of infrastructure components that support emerging technologies and applications.
• Provide training and mentorship to junior team members. Train team members in best practices and act as subject matter expert and escalation contact for infrastructure related issues.
• Automate operational, monitoring, and integrity verification processes (e.g., runbooks) for hardware, server, and system resources and processes.
• Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs.
• Create and maintain system documentation for Linux infrastructure technologies, including installation, configuration, and appropriate troubleshooting steps.
• Collaborating with other technology leads and support teams to ensure integrated end-to-end availability, reliability, and performance.
• Improve existing processes through automation solutions to recurring problems and enhancements to existing solutions or documentation.
• Provides on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts.
• Identify and drive resolution on monitoring and alerting gaps.
• Ability to work across multiple projects and provide best practice advice and contribute to technical tasks.
• Solve problems relating to mission-critical services and create automation to prevent problem recurrence.
• Assist in the development and execution of disaster recovery plans.
• Participate in change, incident, and problem management.

Qualifications:

• Minimum 5+ years of directly related experience supporting Linux, specifically RHEL and/or SUSE, operations
• Extensive and recent support experience in supporting virtualized Red Hat Enterprise Linux Server operating systems and technologies in a global multi-data center enterprise organization.
• Advanced knowledge and experience with Linux server operating systems (Red Hat Enterprise Linux 8.x and 9.x, SUSE Linux Enterprise Server 15).
• Advanced knowledge and experience with configuration management tools (Ansible, etc.).
• Working Knowledge of Red Hat Satellite Server systems management.
• Working knowledge of networking principles including routing, switching, firewalls, load balancing and VLANs.
• Working knowledge and experience with Windows server operating systems (Windows 2019, 2022) is a plus.
• Working knowledge and experience with IBM AIX is a plus.
• Working knowledge and experience with virtualization hypervisors (VMware vSphere 7.x, 8.x, Azure).
• Working knowledge and experience with containerization (VMware Tanzu, Docker, Kubernetes, Azure Kubernetes Service) a plus.
• Excellent problem solving and analytical thinking skills; ability to influence change and drive results.
• Work within defined change control processes and procedures.
• Ability to manage multiple projects in a dynamic development environment; demonstrated project delivery required.
• Strong ability to identify, understand and communicate business needs and application architectures for technical projects.
• Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.
• Working knowledge of common information security concepts and practices.
• Self-driven with the ability to manage workload without direct supervision.
• Ability to collaborate with different technology towers to achieve common goals. Ability to manage multiple stands of work simultaneously.
• Solid understanding of ITSM processes, including incident, problem, change, and request management.
• Excellent verbal and written communication skills.

Working Arrangement:

• Hybrid setup
• This role may require flexibility to support different working patterns, participation in a 24x7 on-call rotation, occasional out-of-hours work, and travel to other offices as business needs dictate.