CSR for Life Insurance

DXC Technology Morocco; Taguig; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance from day 1

15–20 days vacation + 15 Sick Leave

Maternity benefits up to 120 days

Paternity leave up to 30 days

Non-Taxable allowance (De-minimis)

Training and upskilling programs

Flexible working arrangements

Job summary

DXC Technology Philippines is seeking a customer support professional to handle inbound calls from insurance policy holders and providers, ensuring accurate data entry and case logging within SLAs.

You will research and resolve inquiries, provide precise information, and deliver high-quality service. The role offers comprehensive benefits and flexible work arrangements to support wellbeing and productivity.

Qualifications

• Handles inbound calls from policy holders and providers with accuracy and empathy.
• Maintains data entry and logging of transactions in line with SLAs.
• Researches and investigates cases to meet client expectations.

Responsibilities

• Handle inbound calls from policy holders and providers.
• Manage data entry and logging of transactions within SLAs.
• Monitor and resolve customer inquiries timely with accurate information.
• Conduct thorough research and investigation of cases to meet client expectations.
• Provide high quality, effective, and efficient service.

Skills

Communication skills

Data entry

Research ability

Customer service

Tools

CRM systems

Case logging tools

Job description

Job Description:Paving the way in Digital TransformationDXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.Accelerate your career and reimagine the possibilities with DXC!We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines.Job Description:Responsible in handling inbound calls from insurance policy holders and providersManages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)Accountable in the monitoring and timely resolution of customer inquiries and requestsProvides accurate, valid, and complete information with the use of the right methods and toolsConducts thorough research and investigation of cases to meet client’s expectationsDeliveries high quality, effective, and efficient serviceCompensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.Health Insurance (HMO) for you and dependents upon hiringLife Insurance coverage from day 1 of employment15 - 20 days vacation and 15 Days Sick LeaveExpanded maternity leave up to 120 days and Maternity BenefitsExpanded paternity leave up to 30 daysNon-Taxable Allowance (De-minimis)Company-sponsored trainings upskilling, and certificationFlexible Working ArrangementsHealthy and Encouraging Work EnvironmentRecognition and Pay for Performance CultureSupplemental Pay (Standby/Shift)Covid19 SupportRetirement ProgramEmployee Assistance ProgramAt DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.If you are motivated to deliver excellent result, want to grow your career and make a difference come join us!At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.