Licensing Operations Specialist — Hybrid, Night Shift

Insight; Manila; Hybrid; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 30 days per year

Job summary

Insight is seeking a Licensing Operations Specialist in Pasig, Philippines, working in a hybrid model with the Software Advisors and Licensing Consultants. The role involves handling day-to-day licensing tasks, contract documents, onboarding of Microsoft enrollments, and renewal processes, with training provided.

Ideal candidates have a Bachelor's degree, experience with Microsoft Licensing, and strong English communication.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university.
• Experience in supporting customer contracts and Microsoft Licensing preferred.
• Amenable to work on a NIGHT SHIFT schedule.
• Must work at Insight Office once Covid restrictions are lifted.
• Customer service or support background is also desired.
• Able to thrive in an environment with changing requirements and objectives.
• Strong written and verbal English communications skills.
• Able to manage multiple priorities.

Responsibilities

• Supporting Quoting requests on Insight systems (training provided).
• Responding to minor questions related to the operational practices of Microsoft products.
• MILO Notifications, MLS requests, POSS Tickets and other portal requests support.
• Quotes support for net new opportunities, subscriptions modifications, and renewals.
• Routing email traffic to the appropriate team member based on email content.
• Processing orders and ensuring documentation is in place prior to processing.
• Communicating with SLCs and SAs or Sales team on current opportunities/activities.
• Maintaining document organization inside SharePoint/Teams.
• Be AmbITious: pursue opportunities to upskill and advance within Insight.

Skills

Customer service

Multitasking

English proficiency

Documentation

Education

Bachelor's degree

Tools

SharePoint

Microsoft Teams

Job description

Insight is seeking a Licensing Operations Specialist in Pasig, Philippines, working in a hybrid model with the Software Advisors and Licensing Consultants. The role involves handling day-to-day licensing tasks, contract documents, onboarding of Microsoft enrollments, and renewal processes, with training provided.

Ideal candidates have a Bachelor's degree, experience with Microsoft Licensing, and strong English communication.