Level 2 IT Support Specialist — Expert Troubleshooter

Virtual Business Partners Pty. Ltd.; Cebu City; On-site; PHP 300,000 - 400,000; Full time

Benefits offered by this job

500K per incident HMO coverage

2-week paid Christmas vacation

Electricity & Data subsidies

25K Educational Assistance

Training and equipment provided

Job summary

Virtual Business Partners Pty. Ltd. is seeking a Level 2 IT Support professional in Cebu City, Philippines. The role focuses on delivering advanced technical assistance, diagnosing complex issues, and ensuring high customer satisfaction. Candidates should have a Bachelor's degree in Computer Science or related fields alongside 2-3 years of relevant experience. Perks include HMO coverage, paid vacations, and more. A fixed work schedule from Monday to Friday is provided.

Qualifications

• Minimum 2-3 years of experience in IT support or related roles.
• Strong technical skills in troubleshooting hardware, software, and network issues.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a plus.

Responsibilities

• Provide effective technical support to end-users via email, chat, or in-person.
• Troubleshoot escalated IT issues related to hardware, software, and network.
• Monitor system performance and ensure compliance with security policies.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Troubleshooting network issues

Excellent communication skills

ITIL framework familiarity

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Windows

macOS

Linux

Microsoft Office

G Suite

Job description

Virtual Business Partners Pty. Ltd. is seeking a Level 2 IT Support professional in Cebu City, Philippines. The role focuses on delivering advanced technical assistance, diagnosing complex issues, and ensuring high customer satisfaction. Candidates should have a Bachelor's degree in Computer Science or related fields alongside 2-3 years of relevant experience. Perks include HMO coverage, paid vacations, and more. A fixed work schedule from Monday to Friday is provided.