Learning & Talent Development Manager

confidential jobs; Taguig; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

confidential is seeking an Learning & Talent Development Manager to design, drive, and scale learning strategies and talent frameworks across a high-growth, tech-enabled shared services ecosystem. You will lead capability-building programs, implement LMS and HRIS tools, and develop succession plans aligned with client-centric service demands.

The role emphasizes ROI, continuous learning culture, and building agile leaders to support business growth, with partnerships across IT, operations, and

Qualifications

• Bachelor’s degree in HR, Organizational Development, Psychology, Business Administration, or a related field.
• At least 5 years in Learning & Talent Development, Organizational Development, or HRBP roles.
• Experience in Shared Services, BPO, Managed Services, Technology, or Telecom preferred.

Responsibilities

• Design and drive learning strategy across IT, SSC, and Operations.
• Architect end-to-end learning programs including upskilling and onboarding.
• Implement digital and blended learning platforms and encourage adoption.
• Measure impact with analytics and ROI to demonstrate L&D value.

Skills

LMS Administration

HRIS platforms

Data analytics

Digital learning

L&D strategy

Education

Bachelor’s degree in HR/OD/Business

Tools

Workday

SAP SuccessFactors

BambooHR

Job description

The Learning & Talent Development (L&TD) Manager is responsible for designing, driving, and scaling learning strategies, talent management frameworks, and capability-building programs across the organization. In a high-growth, tech-enabled shared services and managed solutions ecosystem, this role ensures that our workforce remains agile, future-ready, and aligned with client-centric service demands and business growth strategies.

Key Responsibilities

1. Learning & Development Strategy

• Needs Analysis: Conduct organizational needs assessments across business units (IT, Shared Services, Business Transformation, Operations) to identify capability gaps.
• Program Design & Execution: Architect end-to-end learning solutions—including functional upskilling, leadership development, compliance, and onboarding programs.
• Digital & Blended Learning: Drive the implementation and adoption of digital learning platforms (LMS, micro-learning apps) and gamified learning experiences.
• L&D ROI & Analytics: Establish key performance metrics to track learning impact, employee adoption, skill acquisition, and business ROI.

2. Talent Management & Succession Planning

• Talent Frameworks: Implement talent identification, performance management, and career progression pathways tailored to client-facing and corporate roles.
• Succession Management: Identify critical roles and high-potential (HiPo) employees; build targeted development programs to build a strong talent bench.
• Competency Mapping: Continuously update and refine job competency models aligned with evolving tech and industry capabilities.
• Managerial Capabilities: Develop leadership workshops and coaching programs to build agile, empathetic, and performance-driven managers.
• Continuous Learning Culture: Champion initiatives that foster continuous learning, peer-to-peer knowledge sharing, and employee engagement.
• Diversity & Inclusion: Embed inclusive leadership principles into all learning modules and developmental opportunities.
• External Providers: Source, evaluate, and manage relationships with external training providers, academic institutions, and certification bodies.
• Budget Management: Manage the L&TD budget efficiently, ensuring optimal resource allocation and cost-effective delivery.

Qualifications & Requirements

• Education: Bachelor’s degree in Human Resources, Organizational Development, Psychology, Business Administration, or a related field.

Experience:

• At least 5 years of progressive experience in Learning & Talent Development, Organizational Development, or HR Business Partnering.
• Experience within Shared Services, BPO, Managed Services, Technology, or Telecom environments is highly preferred.
• Proven track record of managing end-to-end talent frameworks and digital learning ecosystems.

Technical Skills:

• Hands-on experience with modern Learning Management Systems (LMS), HRIS platforms (e.g., Workday, SAP SuccessFactors, BambooHR), and instructional design tools.
• Strong proficiency in data analytics to measure learning effectiveness.