About The Role
Learning & Talent Development (L&TD) Manager is responsible for designing, driving, and scaling learning strategies, talent management frameworks, and capability-building programs across the organization. In a high-growth, tech-enabled shared services and managed solutions ecosystem, this role ensures that our workforce remains agile, future-ready, and aligned with client-centric service demands and business growth strategies.
About The Role
Learning & Talent Development (L&TD) Manager is responsible for designing, driving, and scaling learning strategies, talent management frameworks, and capability-building programs across the organization. In a high-growth, tech-enabled shared services and managed solutions ecosystem, this role ensures that our workforce remains agile, future-ready, and aligned with client-centric service demands and business growth strategies.
Key responsibilities
- Conduct organizational needs assessments across business units to identify capability gaps
- Architect end-to-end learning solutions including functional upskilling, leadership development, compliance, and onboarding programs
- Drive the implementation and adoption of digital learning platforms (LMS, micro-learning apps) and gamified learning experiences
- Establish key performance metrics to track learning impact, employee adoption, skill acquisition, and business ROI
- Implement talent identification, performance management, and career progression pathways tailored to client-facing and corporate roles
- Identify critical roles and high-potential employees; build targeted development programs to build a strong talent bench
- Continuously update and refine job competency models aligned with evolving tech and industry capabilities
- Develop leadership workshops and coaching programs to build agile, empathetic, and performance-driven managers
- Champion initiatives that foster continuous learning, peer-to-peer knowledge sharing, and employee engagement
- Source, evaluate, and manage relationships with external training providers, academic institutions, and certification bodies
About You
- Bachelor's degree in Human Resources, Organizational Development, Psychology, Business Administration, or a related field
- At least 5 years of progressive experience in Learning & Talent Development, Organizational Development, or HR Business Partnering
- Experience within Shared Services, BPO, Managed Services, Technology, or Telecom environments is highly preferred
- Proven track record of managing end-to-end talent frameworks and digital learning ecosystems
- Hands-on experience with modern Learning Management Systems (LMS), HRIS platforms (e.g., Workday, SAP SuccessFactors, BambooHR), and instructional design tools
- Strong proficiency in data analytics to measure learning effectiveness