Learning & Knowledge Enablement Specialist

American Express Company; Taguig; Hybrid; PHP 450,000 - 850,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salary

Bonus incentives

Medical, dental, vision benefits

Job summary

American Express is seeking a Training & Knowledge Management Analyst in the Philippines to support onboarding and ongoing learning for the U.S. Merchant Acquisition & Sales Enablement team.

You’ll deliver training, maintain resources, and analyze results to drive improvements. The role requires collaborating with leaders and SMEs, updating guidance, and tracking proficiency to ensure high-quality merchant conversations.

Qualifications

• Experience in training delivery and learning development.
• Knowledge of adult learning principles and creating exercises.
• Ability to analyze data and feedback to identify learning needs.
• Strong facilitation, writing, and editing skills for diverse learners.

Responsibilities

• Deliver new-hire onboarding and ongoing training on merchant acquisition and processes.
• Create and update training guides, practice exercises, and knowledge checks.
• Coordinate training schedules with frontline leaders and SMEs, ensuring readiness.
• Analyze quality trends and feedback to identify gaps and improvements.
• Maintain procedures, FAQs, and talking points; track training completion.

Skills

Training delivery

Facilitation

Adult learning

Data analysis

MS Office

Confidentiality

Education

Learning/Instructional design education

Tools

Learning platforms

CRM

Digital authoring tools

Job description

American Express is seeking a Training & Knowledge Management Analyst in the Philippines to support onboarding and ongoing learning for the U.S. Merchant Acquisition & Sales Enablement team.

You’ll deliver training, maintain resources, and analyze results to drive improvements. The role requires collaborating with leaders and SMEs, updating guidance, and tracking proficiency to ensure high-quality merchant conversations.