Learning Delivery Analyst

Rippling, Inc.; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Liveops is seeking a Learning Delivery Analyst to lead and deliver training and onboarding experiences for independent contractor agents across client programs. You will ensure graduation rate goals are met while developing content based on established learning principles.

You will collaborate with the learning team and cross-functional partners to analyze results, adjust delivery plans, and improve outcomes. This role supports remote learners and drives positive agent experiences.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5–7 years in a project management, mentor or lead role.
• 5–7 years in training (virtual experience preferred) and content development.

Responsibilities

• Drive certification best practices and learning activities.
• Collaborate with internal and external customers and partners.
• Identify opportunities to improve learning across agent lifecycle.
• Mentor new team members including contract facilitators.
• Deliver engaging certification content and resources.
• Develop and distribute agent communications via Liveops channels.
• Learn systems and troubleshoot with agents.
• Support special projects as assigned.
• Fulfill additional responsibilities within the role.

Skills

Project management

Mentor experience

Training delivery

Content development

Stakeholder collaboration

Microsoft Office

Salesforce

Reporting best practices

Multi-tasking

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Salesforce

Reporting tools

Job description

The Learning Team is tasked with delivering best-in-class experience to newly contracted and existing independent contractor agents as they certify for client programs. As a Learning Delivery Analyst, you will be responsible for leading and delivering successful training and onboarding experiences for agents while meeting graduation rate goals across

The Purpose of Your Role

As a critical member of a certification team, you will collaborate in executing agent certifications for your assigned program(s). You will coordinate learning activities and resources while ensuring that all established best practices are followed. You will develop and deliver content based on accepted learning principles. You will analyze class results

and previous trends and quickly adjust delivery activities to improve results. You’ll work closely with Learning Team leadership and cross-functional partners. This position plays a pivotal role in improving the lives of Liveops agents.

The Qualifications We’re Looking For

• Bachelor’s Degree or equivalent years of work experience required
• 5-7 years’ experience in a project management, mentor or lead role
• 5-7 years’ experience in training (virtual experience preferred)
• Experience developing learning activities and content
• Experience working directly with internal and external partners
• Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices
• Expert multi-tasker and able to handle impromptu changes in direction

The Value You Deliver

• Drive implementation of certification best practices
• Collaborate closely with internal and external customers
• Identify opportunities to improve learning throughout agent lifecycle
• Mentor new members of the team including contract facilitators
• Deliver certification content in an engaging and effective manner
• Develop relevant activities and resources to maximize learning
• Develop and distribute agent communications, utilizing Liveops channels
• Learn various systems and troubleshoot with agents
• Participate in special projects as assigned
• Fulfill additional responsibilities as required within the scope of the position

Essential Job Functions

• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Available for on-camera virtual meetings and agent sessions in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
• Diligently follow Learning Team guidelines, including managing calendars, and adhering to time-off protocols to ensure seamless team operations.
• Leading and coordinating agent certification.
• Analyzing agent performance and making improvements.
• Managing certification schedules and communicating with agents.

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com .