Learning and Development Coordinator | Onsite

ETS Consulting, Inc.; Taguig; On-site; PHP 391,000 - 580,000; Full time

Job summary

InHealth, a leading UK diagnostics and healthcare solutions provider, seeks a Learning and Development Coordinator for its BGC office. You will manage day-to-day training administration, coordinate courses, and oversee the annual training calendar via the Learning Management System.

You will ensure compliance training meets required levels, prepare joining instructions, liaise with providers, process POs and invoices, and support the Head of Learning and Development with various activities as

Qualifications

• Coordination and administrative support in relation training course arrangement.
• Building long-lasting and collaborative relationships with managers, stakeholders and external suppliers.
• Managing the coordination of multiple tasks and activities to set timescales and deadlines.
• Administering and maintaining Learning Management Systems.
• Using Microsoft packages like Excel and Word.

Responsibilities

• Creating, uploading and maintaining the annual training calendar in our LMS and ensuring courses are available for booking.
• Providing information about training sessions and communicating training availability to staff.
• Liaising with providers by email and phone to arrange courses and maintain good provider relationships.
• Reviewing course requests and arranging bookings with employees and managers as needed.
• Ensuring delegates receive joining instructions, invites and webinar links ahead of all course dates.
• Raising purchase orders and processing supplier invoices for courses and services.
• Handling LMS queries via email, phone and ServiceNow and supporting related training activities.

Skills

Coordination

Administrative support

Stakeholder management

LMS administration

MS Excel

MS Word

Tools

Learning Management System

Job description

Our client is one of the UK's largest specialist providers of diagnostic and healthcare solutions. They are looking to hire a Learning and Development Coordinator for their office in BGC.

As Learning and Development Coordinator you will have responsibility for the day-to-day arrangement and administration of training courses across InHealth, including overseeing the annual training calendar through our Learning Management System. This is vitally important role supporting the operations teams by ensuring that adequate training provision is available to maintain mandatory compliance training at the required levels. You will also support the Head of Learning and Development with other learning and development activities as needed.

• Creating, uploading and maintaining the annual training calendar in our Learning Management System ensuring that there is adequate provision of courses to support operations
• Providing vital information about training sessions and informing people about training available through frequent and clear communications
• Liaising directly with our providers by email and telephone to arrange courses as required, and generally maintaining a good relationship with providers based on open communication
• Reviewing and responding to all course requests submitted by email, telephone and via our electronic request form in a timely manner, and liaising with the employee/manager to arrange accordingly
• Ensuring that delegates receive joining instructions, invites and webinar links ahead of all course dates
• Reviewing all future course dates to ensure optimum attendance and responding appropriately when any courses are under-subscribed
• Raising purchase orders and processing supplier invoices in a timely manner for all courses and services provided
• Responding to general training and LMS queries through email, telephone and ServiceNow in a timely manner
• Supporting the Early Careers Specialist as required with activities such as ordering of equipment and arrangement of training courses for learners
• Supporting the Head of Learning and Development as required with activities such as sending out Insights Discovery questionnaires and helping to arrange Insights workshops.

General administration of our Learning Management System including:

• Adding all arranged course events and making sure that they are available to people for booking
• Reviewing previous course dates on our LMS to ensure that attendance has been updated in a timely manner by our core providers
• Updating attendance on our LMS for any courses not delivered by our core providers
• Assisting employees and managers with course bookings including adding/removing individuals and groups to/from courses as required
• Updating individual learner records when provided with evidence of previous course attendance
• Highlighting any technical issues effecting users and aid in helping to resolve
• Ensure that all data held on the LMS up-to-date and accurate

Experience/Requirements:

• Coordination and administrative support in relation training course arrangement
• Building long-lasting and collaborative relationships with managers, stakeholders and external suppliers
• Managing the coordination of multiple tasks and activities to set timescales and deadlines
• Administering and maintaining Learning Management Systems
• Using Microsoft packages like Excel and Word

What people see in you:

• You will go out of your way to help and support people to the very best of your abilities
• Someone who is good at building trusted relationships with internal and external stakeholders and confident providing regular status updates and feedback for improvements
• A team player who is driven by achieving targets and gets motivation from placing the right person in the right role
• Someone who is passionate about delivering excellent candidate experience and supporting InHealth become an employer of choice in the healthcare job market
• An excellent communicator who is motivated by 'challenging the norm'
• A keen eye for detail and someone who can spot errors easily, driving through continuous improvements to reach our goals