Learning and Development Coordinator (AU Offshoring, Hybrid)

ConnectOS; Metro Manila; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental & life insurance from

Paid vacation & sick leave

Quarterly sick leave conversion

Competitive salary with annual review

Financial assistance program

Government benefits & 13th month pay

Company events & career growth

Job summary

ConnectOS is seeking a Training Specialist to design, schedule, and deliver training programs for an offshore client in Australia. The role involves developing career paths, coordinating logistics, and updating learning materials to ensure relevance and effectiveness.

You will facilitate sessions, support Train-the-Trainer initiatives, monitor progress, and generate reports to measure impact. The position offers a hybrid schedule with day-one benefits and strong growth opportunities.

Qualifications

• 2–3 years in L&D, Training, or Customer Service in offshore/BPO/shared services.
• Experience supporting offshore teams and international clients, preferably Australian.
• Technical trainer experience is highly desirable.
• Skilled in developing training modules and delivering sessions, workshops, and Train-the-Trainer programs.
• Ability to assess training needs and align programs with business requirements.
• Excellent English communication, presentation, and stakeholder management.
• Proficient in MS Office; familiar with LMS and training reporting tools.
• Strong analytical skills to evaluate training effectiveness.

Responsibilities

• Assist in designing, scheduling, and delivering training programs, workshops, seminars, and development initiatives aligned with organizational goals.
• Develop and implement career path programs and individual development plans to support employee growth and progression.
• Coordinate training logistics, including venue arrangements, training materials, resources, and participant communications.
• Develop, maintain, and update training modules, learning materials, and resources to ensure relevance and effectiveness.
• Facilitate training sessions and support Training the Trainer initiatives when required.
• Maintain accurate training records and documentation, monitoring employee participation, completion, and learning progress.
• Gather and analyze participant feedback and training evaluations to measure effectiveness and identify improvement opportunities.
• Prepare training reports covering learning activities, participation, outcomes, and the overall impact of training initiatives.
• Collaborate with department heads, managers, and relevant stakeholders to identify training needs and align learning programs with business requirements.
• Stay updated on industry trends, learning methodologies, and best practices to continuously improve training programs.

Skills

L&D experience

Training

Customer service

Offshore BPO

Australian clients

Train-the-Trainer

Learning module development

English proficiency

MS Office

LMS familiarity

Tools

MS Office

LMS

Training reporting tools

Job description

Schedule

Monday - Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required

• 2–3 years of experience in L&D, Training, or Customer Service within an offshore, BPO, or shared services environment.
• Experience supporting offshore teams and international clients, preferably Australian-based.
• Technical Trainer experience in a technical industry is highly desirable.
• Strong skills in developing training modules and facilitating training sessions, workshops, and Train-the-Trainer programs.
• Ability to assess training needs and develop learning programs aligned with business requirements.
• Excellent English communication, presentation, and stakeholder management skills.
• Proficient in MS Office, with familiarity in LMS and training reporting tools.
• Strong analytical skills to evaluate training effectiveness and identify improvements.

What will you do?

• Assist in designing, scheduling, and delivering training programs, workshops, seminars, and development initiatives aligned with organizational goals.
• Develop and implement career path programs and individual development plans to support employee growth and progression.
• Coordinate training logistics, including venue arrangements, training materials, resources, and participant communications.
• Develop, maintain, and update training modules, learning materials, and resources to ensure relevance and effectiveness.
• Facilitate training sessions and support Training the Trainer initiatives when required.
• Maintain accurate training records and documentation, monitoring employee participation, completion, and learning progress.
• Gather and analyze participant feedback and training evaluations to measure effectiveness and identify improvement opportunities.
• Prepare training reports covering learning activities, participation, outcomes, and the overall impact of training initiatives.
• Collaborate with department heads, managers, and relevant stakeholders to identify training needs and align learning programs with business requirements.
• Stay updated on industry trends, learning methodologies, and best practices to continuously improve training programs.

Join the awesome team and enjoy these benefits & perks

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia specializes in helping businesses build efficient and successful hybrid teams by combining client's current team and offshore talent. With their expertise, they can maximize productivity, enhance collaboration, and achieve cost-effective results.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.