Learning Admin Team Lead — GSC Ops (Night Shift)

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Johnson & Johnson Philippines is seeking a Team Lead for Learn GSC Learning Administration to supervise CARE agents and ensure end-to-end learning support. You will lead operations, coach staff, manage queues, and enforce QA standards while collaborating with regional stakeholders and product owners.

This role emphasizes continual process improvement, risk management, and delivering a world-class learner experience.

Qualifications

• University / Bachelor’s Degree graduate.
• 5+ years in learning administration or HR systems.
• 2+ years people management experience.

Responsibilities

• Directly supervise Care agents handling enterprise learning cases.
• Lead daily operations, monitor queue status and prioritization.
• Coach administrators on learning administration best practices.
• Manage stakeholder relationships across regions and partners.
• Oversee QA processes and corrective action plans.
• Identify and support continuous improvement initiatives.
• Lead cross-functional projects and knowledge-sharing efforts.

Skills

People management

Learning administration

LMS administration

Quality assurance

Education

Bachelor’s degree

Tools

ServiceNow

IRIS

Cornerstone OnDemand

SuccessFactors

Job description

Johnson & Johnson Philippines is seeking a Team Lead for Learn GSC Learning Administration to supervise CARE agents and ensure end-to-end learning support. You will lead operations, coach staff, manage queues, and enforce QA standards while collaborating with regional stakeholders and product owners.

This role emphasizes continual process improvement, risk management, and delivering a world-class learner experience.