Lean Six Sigma Quality Improvement Lead

Curran Daly & Associates; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sagility is seeking a Continuous Improvement Manager to monitor and elevate customer interactions across channels, providing actionable insights to boost quality, CSAT, and performance. The role includes coaching, process improvements, and ensuring regulatory compliance.

The position requires 5+ years in a related field, with a focus on quality management, information security, and lean Six Sigma practices.

Qualifications

• Establish and continuously improve quality information security policies (QISMS) assigned to the role.
• Establish structures/procedures to protect classified information.
• Report information security incidents promptly to the proper authorities.
• Participate in training, orientation, and awareness programs on QISMS & HIPAA.

Responsibilities

• Define and manage client performance objectives.
• Ensure meeting client SLAs for quality and security.
• Maintain and audit Quality systems, processes, and procedures.
• Plan and conduct internal quality assurance audits.
• Coordinate audits/inspections with account and partner; drive audit follow-ups.
• Develop and train team members through coaching in quality tools and lean methods.

Skills

QISMS & HIPAA training

Quality information security policy

Information security incident response

Information security governance

Education

4-year college degree preferred

Job description

Sagility is seeking a Continuous Improvement Manager to monitor and elevate customer interactions across channels, providing actionable insights to boost quality, CSAT, and performance. The role includes coaching, process improvements, and ensuring regulatory compliance.

The position requires 5+ years in a related field, with a focus on quality management, information security, and lean Six Sigma practices.