Lead Training Manager – Technical & Soft Skills

Sutherland; San Fernando; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Sutherland is seeking a Mgr-Technical Training to create and facilitate training materials focused on equipping the organization with fundamental skills and knowledge. You will deliver and evaluate soft and technical skills training across client training areas.

Your responsibilities include coaching a team of 6–10 trainers, supervising nesting operations, preparing KPI-based assessments, and delivering comprehensive training programs aligned with client requirements.

Qualifications

• 5 years of training experience in collections.
• 2–3 years as a Training Manager in collections.
• Bachelor’s degree in Education or Communications preferred.
• 5–6 years of experience in contact center training with 3 years in people management.
• Strong English verbal and written communication.
• Proficient in MS Office applications.

Responsibilities

• Observe and review training delivery and coach trainers.
• Supervise delivery of training and nesting operations for a team of 6–10 trainers.
• Provide coaching on soft and technical skills.
• Assess participant performance using KPIs.
• Prepare internal and external training reports.
• Plan resources on a weekly to monthly basis.
• Develop training for client projects including soft and technical skills.
• Engage in routine client/learner interactions.
• Perform other duties as assigned.

Skills

Training management

Leadership

English communication

MS Office

Education

Bachelor's degree in Education or Communications

Tools

MS Office Suite

Job description

Sutherland is seeking a Mgr-Technical Training to create and facilitate training materials focused on equipping the organization with fundamental skills and knowledge. You will deliver and evaluate soft and technical skills training across client training areas.

Your responsibilities include coaching a team of 6–10 trainers, supervising nesting operations, preparing KPI-based assessments, and delivering comprehensive training programs aligned with client requirements.