Lead Trainer, Claims Operations Enablement

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 558,000 - 892,800; Full time

Job summary

Sagility Philippines B.V Branch is seeking an Operations Enablement Lead Trainer to design and deliver training for the claims team in Quezon City. This role emphasizes customer-centric service and efficient claims processing and may involve both in-person and virtual instruction.

You will lead or support topics and programs, ensure quality learning in classrooms, translate lessons into actionable steps, and track performance using key metrics. Travel to internal sites may be required.

Qualifications

• 3+ years progressive experience in a service, education, or customer-focused industry.
• 1+ year extensive claims processing experience in Proclaim.
• Classroom and/or virtual facilitation experience preferred.
• Previous curriculum design or curriculum SME support is a plus.

Responsibilities

• Teach and develop team members to put the customer at the center of everything we do, and efficiently perform the technical aspects of the claim advocate position
• Lead or support facilitation of topics, courses, or full programs that focus on the skills required to achieve or exceed the required claim processing standards consistently
• Effectively manage classrooms to expedite quality learning, virtually or onsite
• Translate lessons into actionable steps
• Track performance against goals on a regular basis using key metrics; analyze and immediately act on any material gaps in subject matter
• Provide side-by-side support, using training or coaching to reinforce and develop the classroom learnings
• Manage/prioritize workflows to ensure control and compliance requirements
• Continually look for ways of streamlining processes and procedures, eliminating rework and reducing productivity variations whenever possible
• Partner with coaches, business SME, claim supervisor, and training supervisor to identify training needs
• Partner with the Instructional Design Team by assisting in the development, review, or improvement of curriculum and instructional materials
• Manage the training logistics required for virtual and classroom training (pre and post-training)
• Assist in writing curriculum in a way that is effective for multiple learning styles
• Demonstrate proper camera usage during all virtual trainings
• Potential travel to internal and GSP sites to provide facilitation support based on business need

Skills

Customer service experience

Proclaim claims processing

Facilitation experience

Curriculum design support

Education

High School Diploma or GED

Job description

Sagility Philippines B.V Branch is seeking an Operations Enablement Lead Trainer to design and deliver training for the claims team in Quezon City. This role emphasizes customer-centric service and efficient claims processing and may involve both in-person and virtual instruction.

You will lead or support topics and programs, ensure quality learning in classrooms, translate lessons into actionable steps, and track performance using key metrics. Travel to internal sites may be required.