Lead Technician

Jones Lang LaSalle Incorporated; Philippines; On-site; PHP 558,000 - 893,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking a Lead Technician to provide technical leadership and hands-on expertise in maintaining building systems. This role oversees daily maintenance operations, leads a team of technicians, and ensures safety standards are met to support tenant satisfaction and asset value.

The candidate will manage multi-trade tasks, coordinate with FM team and contractors, and ensure timely responses to work orders while maintaining KPI compliance.

Qualifications

• High school diploma or equivalent required; technical certification or associate degree preferred.
• 5–7 years of experience in building maintenance or facilities operations.
• 2–3 years of supervisory or lead experience.
• Experience with commercial building systems and equipment.

Responsibilities

• Multi-trade skills - electrical, mechanical, plumbing and carpentry.
• Manage day-to-day facilities operations to create a world-class working environment.
• Attend to general employee requests, set-up, minor repairs, AC adjustment, etc.
• Inspect buildings to confirm safety standards, identify and plan major repairs.
• Assist in special events within the office.
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations when necessary.
• Coordinate the repair with the FM team and/or local contractor.
• Regular site walk-throughs; document faults and update status until closure.
• Provide information and directions to vendors and facilities staff for coordination.

Skills

HVAC systems

Electrical systems

Plumbing

Mechanical systems

BAS

CMMS

Reading blueprints

Communication

Education

High school diploma or equivalent

Technical certification or associate degree

Tools

CMMS software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Title: Lead Technician

Department: Facilities Management / Engineering / Operations

Position Summary: The Lead Technician provides technical leadership and hands‑on expertise in maintaining building systems and equipment. This role oversees daily maintenance operations, leads a team of technicians, ensures compliance with safety standards, and maintains optimal building performance to support tenant satisfaction and asset value.

Main Responsibilities

• Multi-trade skills - electrical, mechanical, plumbing and carpentry.
• Manage day-to-day facilities operations by maintaining a world-class working environment to create a wonderful workplace experience for its employees.
• Attend to general employee request, set-up, minor repair, AC adjustment, etc.
• Inspecting buildings to confirm safety standards, identifying, planning, and reporting major areas needs for repair.
• Assist in special events within the office.
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations when necessary.
• Multi-skilled technician is expected to respond to a service call and make a determination if it can resolve locally after obtaining the required parts and tools.
• Coordinate the repair with the FM team and/or local contractor.
• Multi-skilled technicians have technical knowledge, experience, maturity of the site maintenance deliverables and can produce/handwrite shop drawings.
• Regular sites walk through inspection, documentation of faults found, reporting of faults, recommendation to rectify faults, rectification, updating of status until closure of fault.

Service Delivery

• Coordinate with FM team and/or local contractor if can't be repaired locally by the handyman / MST.
• Coordinates with Facilities Manager, fellow MSTs, coordinators, HK personnel, landlord personnel and vendors to ensure that all tasks will run according to plan.
• Conduct daily walkthroughs to ensure a world-class working environment.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained and the provision of a safe workplace.
• Provide information and directions to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Provide events support, meeting and conference facilities as required.
• Other duties that may include but are not limited to equipment maintenance, landlord relations and management of building access passes.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Required Qualifications

Education and Experience

• High school diploma or equivalent required; technical certification or associate degree in a related field preferred.
• 5-7 years of experience in building maintenance or facilities operations.
• 2-3 years of supervisory or lead experience.
• Experience with commercial building systems and equipment.

Technical Skills

• Strong working knowledge of HVAC, electrical, plumbing, and mechanical systems.
• Familiarity with building automation systems (BAS) and energy management.
• Ability to read and interpret blueprints, schematics, and technical manuals.
• Proficiency with CMMS software and basic computer applications.

Certifications (Preferred)

• HVAC certification or EPA Universal CFC certification.
• Electrical or plumbing license (where applicable).
• OSHA 10 or 30-hour safety certification.
• CPR/First Aid certification.

Competencies

• Strong leadership and team management abilities.
• Excellent problem-solving and troubleshooting skills.
• Effective communication with diverse stakeholders.
• Ability to prioritize multiple tasks and work under pressure.
• Commitment to safety and quality standards.
• Customer service orientation.

Location: On-site – Taguig, Philippines

JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

We give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities.