Lead Solution Engineer – Enterprise AI-First ITSM & CX

Freshworks; San Mateo; Hybrid; PHP 8,835,000 - 10,914,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Equity + ESPP

Flexible PTO

commuter benefits

Wellness benefits

Adoption and parental leave

Job summary

Freshworks seeks a Lead Solution Engineer to join our North America GTM team, focusing on Enterprise. You will collaborate with enterprise customers to identify challenges, conduct discovery calls, and deliver compelling product demonstrations.

You will gather requirements, articulate value, and present Freshworks solutions to diverse audiences while continuously developing your skills in a fast-paced, high-growth environment.

Qualifications

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities.
• Strong cross-functional collaboration capabilities.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management in a dynamic sales environment.
• Bachelor’s degree is preferred but not required.

Responsibilities

• Collaborating with our Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

Skills

Solution engineering

Cross-functional collaboration

Verbal communication

Written communication

Presentation skills

Time management

SaaS sales knowledge

Education

Bachelor’s degree (preferred)

Job description

Freshworks seeks a Lead Solution Engineer to join our North America GTM team, focusing on Enterprise. You will collaborate with enterprise customers to identify challenges, conduct discovery calls, and deliver compelling product demonstrations.

You will gather requirements, articulate value, and present Freshworks solutions to diverse audiences while continuously developing your skills in a fast-paced, high-growth environment.