Lead, Prepaid Experience & Journeys

Globe Telecom, Inc.; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Globe Telecom, Inc. is seeking a professional dedicated to owning and improving prepaid journeys, focusing on SIM purchase and activation. This role requires enhancing customer and seller experiences, analyzing data for insights, and driving performance metrics in a fast-paced telecom environment.

The ideal candidate should hold a bachelor’s degree and have 7–10 years of relevant experience, especially in prepaid telecom. Strong analytical skills and a proven track record in retail are essential.

Qualifications

• 7–10 years of experience, including 4–6 years in prepaid telecom or FMCG distribution.
• Proven track record in improving retail/distributor-led journeys.
• Strong analytical and KPI management skills.

Responsibilities

• Own and improve core prepaid journeys including SIM purchase and activation.
• Enhance customer and seller journeys across distributors and retail outlets.
• Analyze reload patterns and churn triggers for targeted interventions.

Skills

Prepaid economics

Retail & channel empathy

Data-driven thinking

Operational problem-solving

Agile & experimental mindset

Stakeholder management

Education

Bachelor’s degree in Business, Marketing, Engineering, IT, or related field

Job description

Globe Telecom, Inc. is seeking a professional dedicated to owning and improving prepaid journeys, focusing on SIM purchase and activation. This role requires enhancing customer and seller experiences, analyzing data for insights, and driving performance metrics in a fast-paced telecom environment.

The ideal candidate should hold a bachelor’s degree and have 7–10 years of relevant experience, especially in prepaid telecom. Strong analytical skills and a proven track record in retail are essential.