Broadband Prepaid Base Management Head

Globe Telecom; Manila; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

Globe Telecom in the Philippines seeks a high-impact leader to own the prepaid base strategy. You will design AI-driven interventions to grow the broadband customer base, reduce churn, and maximize ARPU. The role oversees autonomous onboarding, retention campaigns, and pricing governance across tech and marketing teams.

Ideal candidates bring advanced analytics, leadership in cross-functional settings, and a track record of delivering measurable revenue impact in telecom or digital services.

Qualifications

• Advanced degree or equivalent experience in a quantitative field.
• Strong background in AI, data analytics and predictive modeling.
• Experience leading cross-functional teams in telecom or tech sectors.

Responsibilities

• Oversee AI-driven prepaid base growth and retention initiatives.
• Develop Next Best Action engines to reduce dormancy and boost ARPU.
• Lead cross-functional teams across Marketing, Network and IT.
• Monitor P&L and automate governance around offers and margins.
• Drive autonomous lifecycle management and loyalty reward programs.

Skills

AI

Churn Prediction

ARPU optimization

Leadership

Cross-functional Collaboration

Data Analysis

Education

MBA or MS in a quantitative field

Tools

Python

SQL

ML/AI tools

ETL

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Prepaid Base Management Head is the architect of the autonomous, transaction-driven Broadband customer base. This role is responsible for the end-to-end value of the prepaid portfolio using AI-led interventions. The mandate is to drive sustainable revenue via AI-Driven Base Growth & Retention, utilizing algorithmic

Next Best Action engines to prevent dormancy, maximize ARPU, and champion an autonomous service experience across all broadband technologies.

DUTIES AND RESPONSIBILITIES

• 1. AI-DRIVEN BASE GROWTH & RETENTION Predictive Churn & Auto Save: Deploys models that identify at-risk customers by analyzing real-time data: loading patterns, signal degradation, etc. Proactive Intervention: Executes automated multi-channel auto save strategies where AI agents trigger personalized offers before a customer drops usage or stops loading. Dormancy Recovery: Uses pattern recognition to deploy bots for win-back campaigns, specifically targeting silent or unfunded ONT/Routers to trigger re-engagement.
• Postpaid Predictive Enablement: Provides the Postpaid vertical with advanced predictive churn frameworks, adapting prepaid real-time signal models to enhance Postpaid’s early-warning systems for contract renewals. 2. ALGORITHMIC ARPU OPTIMIZATION Next
• Best Action (NBA) Engines: Develops AI-powered upsell and cross-sell frameworks that suggest the ideal data promo at the exact moment of need. Dynamic Pricing & Laddering: Utilizes pricing bots to offer personalized data laddering and speed boosts based on individual customer consumption peaks and real-time network capacity. Tech-Steering Graduation: Algorithmic identification of high-value wireless users for graduation to Prepaid Fiber to improve CLV and network offloading.
• Cross-Vertical Propensity Modeling: Leads the development of cross-sell propensity models for Prepaid-to-Postpaid Graduation and vice-versa, ensuring a unified view of customer value. Also provides modeling support to Postpaid.
• 3. AUTONOMOUS LIFECYCLE MANAGEMENT AI-Guided Onboarding: Oversees the end-to-end journey from autonomous onboarding to conversational AI (Voice/Chat) handling loyalty rewards. Self-Healing Journeys: Deploys bots to automate health checks and billing corrections, ensuring a frictionless experience that reduces manual support Hyper-Personalized GTM: Uses ML analytics to segment the base into personas (e.g., Gamers, WFH), automating the creation of offers that adapt to customer needs and local network performance. Automation Portability: Partners with Postpaid to port successful autonomous journeys into the Postpaid experience to reduce cost-to-serve.

4. P&L MANAGEMENT Automated Financial Oversight: Takes full accountability for the Prepaid P&L, implementing automated guardrails within the AI engine to ensure personalized discounts never breach minimum margin thresholds.

Cannibalization Control: Monitors algorithmic offers to ensure high-value users aren't downgraded by automated discounts, protecting the overall revenue floor. AI-Driven Retention ROI: Provides the analytics framework to the Postpaid Head to measure the Retention ROI of AI-led saves vs. traditional interventions

5. CROSS-FUNCTIONAL LEADERSHIP Agile AI Squad Leadership: Leads Agile Squads across Marketing, Network, and IT to integrate bots into back-end provisioning and real-time telemetry feeds. Postpaid Vertical AI Support: Acts as the AI Business Partner to the Postpaid Base Management Head; provides support to automate Postpaid workflows. GTM Excellence: Ensures the seamless integration of commercial logic into the technical AI stack to maintain a competitive edge in the prepaid market. Team Leadership: Mentors and manages segment managers to ensure a cohesive, retention-first prepaid broadband strategy.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose

In everything we do, we treat people right to create a Globe of Good. Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.