Lead Management Specialist

Schneider Electric; Hinoba-an; On-site; PHP 240,000 - 480,000; Full time

Job summary

Schneider Electric Philippines is seeking a detail-oriented Customer Support Specialist to monitor case queues, validate customer data, and manage entitlement communications. You will coordinate with global teams, uphold data integrity across CRM tools, and ensure timely delivery of activation links and emails.

A business degree and proficiency with CRM systems and Microsoft tools are required. This role emphasizes process discipline and clear, professional communication with customers and

Qualifications

• Bachelor's/College Degree in Business or an equivalent field.
• Familiarity with BFO CRM (or equivalent systems) and standard Microsoft Tools.
• Strong attention to detail and organizational skills to prioritize incoming tasks.
• Solid written and verbal communication skills.
• Ability to strictly adhere to process workflows and guidelines.

Responsibilities

• Monitor and manage case queues to process incoming lead and entitlement support requests.
• Validate customer information, update system records, and maintain data integrity across CRM tools.
• Resend digital entitlement emails and activation links using approved templates.
• Respond professionally to global customer inquiries and coordinate internally to resolve issues.
• Maintain transaction tracking records while complying with governance and process standards.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Adheres to processes

Education

Bachelor's degree in Business or equivalent

Tools

BFO CRM

Microsoft Tools

Job description

Job Responsibilities:

• Monitor and manage case queues to process incoming lead and entitlement support requests.


• Validate customer information, update system records, and maintain data integrity across CRM tools.


• Resend digital entitlement emails and activation links using approved templates.


• Respond professionally to global customer inquiries and coordinate internally to resolve issues.


• Maintain transaction tracking records while complying with governance and process standards.

Job Requirements:

• Bachelor's/College Degree in Business or an equivalent field.


• Familiarity with BFO CRM (or equivalent systems) and standard Microsoft Tools.


• Strong attention to detail and organizational skills to prioritize incoming tasks.


• Solid written and verbal communication skills.


• Ability to strictly adhere to process workflows and guidelines.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits-it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.