Lead Logistics Customer Experience & Operations Specialist

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited is seeking a logistics professional to ensure smooth shipment execution and reliable service delivery. You will act as a key customer contact, understand client needs, and collaborate with internal teams to meet SLAs.

You will manage end-to-end processes, resolve issues promptly, and drive continuous improvements while maintaining high standards of service quality in a fast-paced environment. This role operates on site in Pasig, Philippines.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business or related field.
• 3–5 years in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and service level management.
• Proven experience in managing customer interactions and stakeholder relationships.
• Excellent English communication with internal and external stakeholders.
• Willing to work in an RTO setup and day shift.

Responsibilities

• Ensure service delivery aligns with customer expectations and standards.
• Develop deep understanding of customers to tailor service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements with urgency.
• Meet service level agreements and performance targets.
• Follow standard processes and customer operating procedures.
• Coordinate end-to-end shipment execution with internal/external teams.
• Act as customer advocate and primary contact.
• Share customer insights to drive improvements.

Skills

logistics operations

customer service

shipment execution

English communication

stakeholder management

Education

Bachelor's degree in Logistics, Supply Chain, Business

Job description

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Summary:

Ensure a smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements while consistently meeting service level agreements and performance targets, act as a key point of contact for customers by developing a strong understanding of their needs and contribute to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.

Key Responsibilities:

• Ensure consistent service delivery aligned with customer expectations and internal standards

• Develop a deep understanding of customers to enable tailored service delivery

• Ensure timely and accurate delivery of cargo

• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution

• Consistently meet relevant service level agreements and customer-specific performance targets

• Adhere to standard processes and customer-specific operating procedures to ensure compliance

• Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders

• Act as a customer advocate and key point of contact

• Build a strong understanding of customers’ businesses, priorities, and pain points

• Use customer insights to inform subject matter experts and identify improvement opportunities

• Share relevant customer knowledge with internal teams to enhance collaboration and alignment

Who we are looking for:

• Bachelor's degree in Logistics, Supply Chain, Business or a related field.

• Minimum of 3 to 5 years of experience in logistics operations, customer service or shipment execution roles.

• Strong understanding of end-to-end shipment processes and service level management.

• Proven experience in managing customer interactions and building strong stakeholder relationships.

• Ability to understand customer requirements and translate them into operational actions.

• Experience in driving continuous improvement and supporting transformation initiatives.

• Good business and operational acumen with a focus on performance targets and service delivery.

• Strong problem-solving and collaboration skills.

• Effective English communication skills with the ability to engage internal and external stakeholders.

• Ability to work in a fast-paced environment while ensuring service reliability and quality.

• Willing to work on an RTO setup and day shift schedule.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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