Lead, FinTech Operations & Origination

Extend Your Team; Metro Manila; On-site; PHP 2,152,521 - 2,767,527; Full time

Job summary

Extend Your Team in Metro Manila is seeking a seasoned Team Leader with over 10 years of customer service experience. This role requires strong leadership and communication skills with a focus on driving efficiency in a fast-paced environment.

The ideal candidate must currently reside in the Philippines and have a Bachelor's Degree or equivalent experience in financial services. Flexibility to work US Pacific time is essential for this position.

Qualifications

• 10+ years of customer service experience, preferably in US mortgage or credit card accounts.
• Strong leadership and ability to manage fast-paced environments with shifting priorities.
• Ability to work effectively with cross-functional teams and excellent communication in English.

Skills

Customer Service Experience

Leadership

Communication Skills

Problem-Solving

Organizational Skills

Detail-Oriented

Flexibility to work US Pacific time

Education

Bachelor's Degree in Financial Services or Comparable Work Experience

Tools

ZenDesk

Asana

Amazon Connect

Job description

Extend Your Team in Metro Manila is seeking a seasoned Team Leader with over 10 years of customer service experience. This role requires strong leadership and communication skills with a focus on driving efficiency in a fast-paced environment.

The ideal candidate must currently reside in the Philippines and have a Bachelor's Degree or equivalent experience in financial services. Flexibility to work US Pacific time is essential for this position.