Lead Client Services Coordinator, Night Shift (ICT_TECH CB_2026_05)

Willis Towers Watson; Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

Willis Towers Watson seeks a licensing analyst to analyse and interpret software licensing requirements for a portfolio of high-value clients in the Philippines. You will handle billing, renewals, and quotations while guiding a small team to deliver exceptional service.

The role emphasizes client relationships, accuracy in contract interpretation, and strong communication to resolve complex licensing queries efficiently.

Qualifications

• Proven track record of handling complex queries in a pressurised environment.
• Excellent attention to detail and ability to review own output.
• Excellent customer service with corporate and individual clients.
• Strong client relationship skills and ability to maximize resources.
• Experience interpreting legal contracts.
• Experience working with financials and invoices.
• Flexible with a can-do attitude and problem-solving.
• Strong verbal and written communication skills.
• Proven administration and organisational skills; able to work on own initiative.
• At least 2 years leading a team in a fast-paced env.

Responsibilities

• Analyse and interpret licencing requirements.
• Provide solutions to complex licencing requests.
• Be the first point of contact for clients on software licensing, billing and contract renewals.
• Process new sales and trials per Software License Agreement, including dispatch of licences and processing invoices.
• Lead a small team responsible for a subset of high-value clients.
• Draft quotations for licence requests.

Skills

Leadership

Client relations

Communication skills

Attention to detail

Problem solving

IT skills

Time management

Team management

Multitasking

Job description

The Role

• Analysis and interpretation of licencing requirements
• Finding Solutions to complex and bespoke liceensing requests
• Be the first point of contact for clients on queries relating to software licencing, billing and contract renewals
• Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices
• Leading a small group with responsibility for a subset of high value clients
• Drafting quotations for new and additional licence requests

The Requirements

• Proven track record of handling complex queries and tasks in a pressurised environment
• Excellent attention to detail with the ability to accurately review the quality of own output.
• Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
• Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
• Experience in interpreting legal contracts
• Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
• Strong verbal and written communication skills.
• Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work for yourself and your team.
• At least 2 years experience in leading a team. To be able to multitask on adaily basis and help your team and others in a fast paced enviornment
• Strong IT skills with an aptitude for easily learning new IT systems and computer skills.
• An eye for detail and excellence
• Proven to be an effective team member to Lead their own team as well as other parts of the business.

WTW is an Equal Opportunity Employer