Lead Administrative Coordinator

Marsh; Mexico; Hybrid; PHP 1,107,000 - 1,549,000; Full time

Job summary

Marsh, a global leader in risk and reinsurance, seeks a Lead Administrative Coordinator for our Global Capability Center in Ciudad de Mexico. This hybrid role requires in-office work at least three days per week and focuses on calendars, travel, expenses, and correspondence, while guiding junior staff and ensuring quality control.

The ideal candidate has 2–3 years of high-level administrative experience, exceptional attention to detail, strong leadership, and excellent English communication.

Qualifications

• 2-3 years of experience in high-level administrative support, in a leadership or coordinator role.
• Strong attention to detail and ability to perform quality control on documents and correspondence.
• Strong leadership skills with experience mentoring or supervising junior administrative staff.
• Excellent written and verbal English communication, with professionalism and discretion.
• Experience handling confidential and sensitive information with integrity.

Responsibilities

• Monitors continuity of administrative work operations by discovering irregularities and communicating recommendations to management, while maintaining confidentiality of sensitive information.
• Resolves administrative problems by analyzing information and identifying and communicating solutions to enhance performance.
• Provides high level secretarial and administrative support, maintaining discretion and confidentiality.
• Provides training and mentoring and evaluates performance of lower-level administrative staff in the department to facilitate employee development and achievement of their personal goals.
• Provides peer review of documents before final production/distribution to ensure quality control of final product.
• Handles higher level internal and external inquiries to support high level of customer satisfaction and communication.
• Undertakes complex administrative duties with specific projects as required.

Skills

Leadership

Attention to detail

Confidentiality

Communication

Mentoring

Calendar management

Tools

Microsoft Office Suite

Calendar management systems

Job description

We are seeking a talented individual to join our Global Capability Center team at the Administrative Assistants Hub. This role will be based in Ciudad de Mexico. This is a hybrid role that has a requirement of working at least three days a week in the office.

Administrative Assistants ensure smooth daily operations for teams, departments, or senior executives by managing travel, calendars, expenses, and correspondence. The Lead Administrative Coordinator, operating at a higher support level, oversees daily administrative functions, resolves complex issues, mentors junior staff, and ensures quality control and effective communication within the team.

We will count on you to:

• Monitors continuity of administrative work operations by discovering irregularities and communicating recommendations to management, while maintaining confidentiality of sensitive information.
• Resolves administrative problems by analyzing information and identifying and communicating solutions to enhance performance.
• Provides high level secretarial and administrative support, maintaining discretion and confidentiality.
• Provides training and mentoring and evaluates performance of lower-level administrative staff in the department to facilitate employee development and achievement of their personal goals.
• Provides peer review of documents before final production/distribution to ensure quality control of final product.
• Handles higher level internal and external inquiries to support high level of customer satisfaction and communication.
• Undertakes complex administrative duties with specific projects as required.

What you need to have:

• Minimum of 2-3 years of experience in high-level administrative support, in a leadership or coordinator role.
• Demonstrated attention to detail and ability to perform quality control on documents and correspondence.
• Strong leadership skills with experience mentoring or supervising junior administrative staff.
• Excellent communication skills, both written and verbal, with a focus on professionalism and discretion.
• Experience handling confidential and sensitive information with integrity.
• Proficiency in office software and administrative tools (e.g., Microsoft Office Suite, calendar management systems).
• Advanced level of English C1.

What makes you stand out?

• Exceptional attention to detail, ensuring accuracy and quality in all administrative tasks and document reviews.
• Strong leadership and mentoring abilities that help develop junior team members and foster a collaborative work environment.
• Effective and clear communication skills, enabling you to handle complex inquiries and maintain positive relationships with internal and external stakeholders.
• Proven problem-solving skills with the ability to manage escalated issues and streamline administrative operations efficiently.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.