Laundry Supervisor (NUSTAR)

Robinsons Land Corporation; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Robinsons Land Corporation's Laundry Department seeks a Laundry Supervisor on probationary terms to oversee daily operations, maintain equipment, and ensure cleanliness, quality, and efficiency across all laundry activities.

You will lead a team of laundry attendants, schedule shifts for peak and off-peak times, train new staff on operations and safety, conduct performance reviews, resolve concerns, and ensure timely service while upholding health and safety standards for all fabrics and client

Qualifications

• Diploma/degree in Hospitality Management or related field preferred.
• Training in laundry operations or chemical handling is an advantage.
• Minimum 2–3 years in laundry operations in hotel, resort, cruise, or hospital.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of laundry equipment, products, and industry best practices.
• Ability to troubleshoot equipment issues and perform basic maintenance.
• Detail-oriented with a commitment to quality and customer satisfaction.
• Knowledge of safety regulations and protocols in the laundry industry.

Responsibilities

• Oversee daily laundry operations and supervise attendants.
• Schedule staff shifts and ensure coverage for peak periods.
• Train new employees on operations, safety, and customer service.
• Conduct performance reviews and provide feedback.
• Maintain equipment and manage inventory of supplies.
• Ensure compliance with health and safety guidelines.

Skills

Leadership

Communication

Interpersonal skills

Education

Diploma/degree in Hospitality Management or related field

Tools

Laundry equipment familiarity

Job description

Department

Laundry

Employee Type

Probationary

• Laundry Supervisor is responsible for overseeing the daily operations of the laundry department to ensure that high standards of cleanliness, quality, and efficiency are consistently met. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring the smooth functioning of all laundry operations to meet the needs of Fili operations.
• Supervision and Staff Management
• Supervise and lead a team, ensuring that staff follow all procedures and maintain productivity.
• Schedule staff shifts, ensuring proper coverage for peak and off-peak times.
• Train new employees on laundry operations, safety protocols, and customer service standards.
• Conduct regular performance reviews and provide constructive feedback.
• Handle employee concerns, resolve conflicts, and ensure a positive work environment.
• Laundry Operations
• Oversee daily laundry activities, including sorting, washing, drying, folding, and ironing of linens, towels, and garments.
• Ensure adherence to quality standards and resolve any quality-related issues.
• Maintain laundry equipment, ensuring proper usage, routine maintenance, and troubleshooting when necessary.
• Monitor laundry supplies, reorder as needed and manage inventory.
• Ensure safe handling of detergents, chemicals, and other laundry materials.
• Quality Control
• Inspect laundry items to ensure that they meet the cleanliness, appearance, and quality standards.
• Ensure that all items are processed correctly according to fabric type and specific requirements.
• Implement quality assurance checks to prevent damage or loss of items.
• Health and Safety Compliance
• Enforce safety regulations to prevent accidents or injuries within the laundry facility.
• Ensure proper cleaning and sanitation of laundry areas.
• Manage waste disposal and maintain cleanliness in all workspaces.
• Ensure compliance with health and safety guidelines, including proper chemical storage and usage.
• Customer Service and Communication
• Maintain communication with other departments or clients to ensure timely service delivery.
• Address customer complaints or concerns related to laundry services, ensuring timely resolutions.
• Ensure that laundry services meet or exceed client expectations and service level agreements.
• Administrative Duties
• Prepare reports on laundry operations, including inventory levels, staff performance, and laundry volumes.
• Monitor and report on labor costs, equipment repairs, and maintenance schedules.
• Manage budgets and assist in cost‑saving initiatives.
• Propose and implement improvements in laundry processes to enhance efficiency and reduce operational costs.
• Stay updated on new laundry technologies and best practices to continuously improve the department.

Job Responsibilities

• Laundry Supervisor is responsible for overseeing the daily operations of the laundry department to ensure that high standards of cleanliness, quality, and efficiency are consistently met. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring the smooth functioning of all laundry operations to meet the needs of Fili operations.
• Supervision and Staff Management
  • Supervise and lead a team, ensuring that staff follow all procedures and maintain productivity.
  • Schedule staff shifts, ensuring proper coverage for peak and off-peak times.
  • Train new employees on laundry operations, safety protocols, and customer service standards.
  • Conduct regular performance reviews and provide constructive feedback.
  • Handle employee concerns, resolve conflicts, and ensure a positive work environment.
• Laundry Operations
  • Oversee daily laundry activities, including sorting, washing, drying, folding, and ironing of linens, towels, and garments.
  • Ensure adherence to quality standards and resolve any quality-related issues.
  • Maintain laundry equipment, ensuring proper usage, routine maintenance, and troubleshooting when necessary.
  • Monitor laundry supplies, reorder as needed and manage inventory.
  • Ensure safe handling of detergents, chemicals, and other laundry materials.
• Quality Control
  • Inspect laundry items to ensure that they meet the cleanliness, appearance, and quality standards.
  • Ensure that all items are processed correctly according to fabric type and specific requirements.
  • Implement quality assurance checks to prevent damage or loss of items.
• Health and Safety Compliance
  • Enforce safety regulations to prevent accidents or injuries within the laundry facility.
  • Ensure proper cleaning and sanitation of laundry areas.
  • Manage waste disposal and maintain cleanliness in all workspaces.
  • Ensure compliance with health and safety guidelines, including proper chemical storage and usage.
• Customer Service and Communication
  • Maintain communication with other departments or clients to ensure timely service delivery.
  • Address customer complaints or concerns related to laundry services, ensuring timely resolutions.
  • Ensure that laundry services meet or exceed client expectations and service level agreements.
• Administrative Duties
  • Prepare reports on laundry operations, including inventory levels, staff performance, and laundry volumes.
  • Monitor and report on labor costs, equipment repairs, and maintenance schedules.
  • Manage budgets and assist in cost‑saving initiatives.
• Continuous Improvement
  • Propose and implement improvements in laundry processes to enhance efficiency and reduce operational costs.
  • Stay updated on new laundry technologies and best practices to continuously improve the department.

Qualifications

• Diploma/degree in Hospitality Management, Housekeeping, or related field preferred.
• Training in laundry operations, textile care, or chemical handling is an advantage.
• Minimum 2–3 years of experience in laundry operations (hotel, resort, cruise, or hospital).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of laundry equipment, products, and industry best practices.
• Ability to troubleshoot equipment issues and perform basic maintenance.
• Detail-oriented with a commitment to quality and customer satisfaction.
• Knowledge of safety regulations and protocols in the laundry industry.

Experience Range Range (Years)

5 - 6 years

Job posted on

2026-08-19