Launch Operations Specialist

Netflix; Metro Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Netflix is hiring a Launch Operations Specialist in Manila. You will audit complex title tool setups, validate data and ensure seamless launches, while troubleshooting escalated issues.

This tactical role has no direct reports and sits in the Launch Operations team within the Content Platform Operations & Publishing (CPOP) org. Requirements include 5+ years in asset or project coordination, outstanding PM skills, meticulous attention to detail, and the ability to work in fast-paced, global

Qualifications

• 5+ years in asset and/or project coordination.
• Ability to thrive in a fast-paced, SLA-driven environment.
• Excellent project management and multitasking skills.
• Strong attention to detail and adaptability to changing priorities.
• Experience with Airtable and Monday.com is preferred.

Responsibilities

• Audit complex title setups to ensure seamless launches.
• Update dashboards and task queues to maintain on-time audits.
• Maintain SLAs while delivering high-quality work.
• Learn Netflix tooling to identify issues for action.
• Create and maintain workflow documentation for broader use.
• Handle high-volume, ad-hoc tasks promptly.
• Develop operational and technical expertise related to title launches.

Skills

Project management

Attention to detail

Communication

Adaptability

Multitasking

Tools

Airtable

Monday.com

Job description

Launch Operations Specialist

Company : Netflix Job Type : Full Time Manila, Ncr

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Team

The Launch Operations team in the Content Platform Operations & Publishing (CPOP) org houses several work streams and helps deliver quality operational work for Netflix at scale. The team at large is responsible for delivering high quality content launches on our service. This requires thorough and meticulous audits across a variety of setups. If you are analytically minded, your attention to detail is unmatched, you excel at challenging the status quo and influencing change, you thrive in a global team, possess a high level of intellectual curiosity and demonstrate strong judgment in the face of ambiguity, then this role is for you.

The Role

The Launch Operations Specialist will be responsible for auditing complex tool setups involving data validation to ensure seamless title launches on Netflix. They will also be responsible for troubleshooting escalated issues in a timely manner. This role is primarily tactical and does not have any direct reports.

KeyResponsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless
• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time
• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards
• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others
• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use
• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner
• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination
• Ability to thrive in a fast-paced environment
• Experience in fast-paced operational setup where SLA adherence is critical
• Excellent project management skills and the ability to keep multiple priorities moving at the same time
• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests
• Adept in project tracking and task management systems such as Airtable and Monday.com
• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines
• Ability to grasp technical workflows quickly
• Adaptability to switch across different work streams or projects, depending on business needs
• Experience in working on global teams with diverse backgrounds and perspectives
• Clear, concise, and flexible communicator
• Japanese/Korean language skills are a plus, but not required
• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office
• Must be open to a 24/7 shifting schedule (e.g., evening shift on a quarterly basis, as needed)

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.