Laboratory Workflow Analyst, Diagnostics

F. Hoffmann-La Roche AG; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Roche in the Philippines seeks a Laboratory Workflow Analyst to collaborate with project teams, deliver customer value, and support laboratory consulting initiatives. The role involves evaluating lab workflows, designing layouts, simulating scenarios, and delivering engaging client workshops and demonstrations.

The candidate will leverage Lean Six Sigma, advanced Excel analysis, and Roche tools while traveling within the country to provide hands-on support and ensure successful outcomes for

Qualifications

• Degree suitable for clinical laboratory or biomedical roles.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication and presentation abilities.

Responsibilities

• Provide expert evaluation of laboratory workflow processes and anticipate customer requirements.
• Identify optimization areas based on KPIs.
• Design laboratory layouts, simulate workflow scenarios, and create customer presentations.
• Facilitate meetings/workshops to support Roche solutions deployment.
• Assist customers with instrument applications aligning configuration with workflow design.
• Coordinate with cross-functional teams to establish value propositions across buying cycle.
• Advise clinicians on enhancing decision support tools and patient journey.
• Utilize Roche visualization/simulation tools (e.g., turnaround time models, 3-D renderings, VR).
• Deliver client workshops, trainings, product demos, and presentations.
• Oversee benchmarking surveys and Roche’s digital platform for insights and thought leadership.
• Collaborate with APAC Consulting Team to share best practices and ensure local service excellence.
• Establish enduring customer relationships by identifying evolving needs and improving user experience.
• Lead Lean Six Sigma methodologies in projects to deliver measurable benefits.

Skills

Analytical thinking

MS Excel

Communication skills

Problem solving

Customer service

Travel readiness

Education

Bachelor's degree in Medical Technology, Medical Laboratory Science, Molecular Biology, Biotechnology

Job description

Position

Laboratory Workflow Analyst (internally referred to as Lab Workflow Consultant) – responsible for collaborating closely with project team members to deliver customer value and support laboratory consulting initiatives.

Responsibilities

• Provide expert evaluation of laboratory workflow processes and anticipate customer requirements.
• Identify optimization areas based on mandatory key performance indicators (KPIs).
• Design laboratory layouts, simulate diverse workflow scenarios, and create customer presentations.
• Facilitate meetings and workshops to support development and deployment of Roche solutions.
• Assist customers with pre- and post‑analytical instrument applications to align configuration with recommended workflow design.
• Coordinate with cross‑functional internal teams to establish compelling customer value propositions across all stages of the buying cycle.
• Advise hospital clinicians on enhancing clinical decision support tools and refining the patient journey.
• Leverage Roche’s visualization and simulation tools, including turnaround time models, 3‑D renderings, and virtual reality experiences.
• Deliver client workshops, educational training sessions, product demonstrations, and presentations.
• Oversee deployment of benchmarking surveys and administer Roche’s digital platform to share insights, case studies, and healthcare thought leadership.
• Collaborate with the regional APAC Consulting Team to share best practices and ensure effective local service execution.
• Establish enduring, value‑focused customer relationships by identifying evolving needs and continuously improving the user experience.
• Lead and incorporate Lean Six Sigma methodologies into customer projects to deliver and quantify concrete benefits.

Qualifications

• At least 5years of deep knowledge and experience in central laboratory workflows and clinical disciplines.
• Bachelor’s degree in Medical Technology, Medical Laboratory Science, Molecular Biology, or Biotechnology preferred but not required.
• Experience overseeing complex projects with ambitious milestones under high‑pressure conditions.
• Strong analytical capabilities, advanced MS Excel analysis proficiency, and a forward‑looking thought process.
• Excellent written and verbal communication skills, outstanding presentation skills, and the ability to persuade others.
• Strong customer service acumen and ability to drive end‑user satisfaction in an interdisciplinary environment.
• Highly adept problem‑solving, continuous learning, and resourceful when working under pressure.
• Result‑oriented, proactive, dynamic, and persistent with a strong sense of ownership and accountability.
• Ability to travel within the country to deliver face‑to‑face customer support.

Role Requirements

This is a field‑based role based in Metro Manila that requires travel outside Metro Manila, both locally and abroad. Only candidates with full eligibility to live and work in the Philippines are eligible to apply. The position does not accept unsolicited resumes or enquiries from recruitment agencies.

Equal Opportunity Statement

Roche is an Equal Opportunity Employer. We are committed to scientific rigor, unassailable ethics, and access to medical innovations for all.