Services Technician Sr (Windows and M365 Experience)

Insight Enterprises, Inc.; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Freedom to work from another location for 30 consecutive calendar days per year

Job summary

A leading technology solutions provider is looking for an NOC technician for a hybrid role in Pasig, Philippines. Key responsibilities include monitoring and administering client-managed appliances, ensuring server patch compliance, and providing break/fix support. The ideal candidate should have over 5 years of experience in IT Service Desk roles, strong skills with Windows 10/11 and Microsoft 365, and a solid understanding of ITIL operations. This position offers work flexibility and opportunities for continual learning.

Qualifications

• 5+ years of experience in IT Service Desk or End-User Support roles.
• Experience at L2 / L2.5 level, with L3 learning responsibilities.
• Experience in managed services or large enterprise environments preferred.

Responsibilities

• Monitor and administer client’s managed appliance.
• Maintain patch compliance of clients’ servers to ensure protection.
• Mitigate operating system risks and ensure maximum system availability.

Skills

Supporting Windows 10/11 in enterprise environments

Microsoft 365, including Exchange Online and Microsoft Entra

Troubleshooting laptops, desktops, and peripherals

Proficiency with Microsoft Office applications

ServiceNow ITSM or comparable tools

ITIL-aligned service desk operations

Job description

Requisition Number: 104550

Location: The role will be a hybrid position located in Pasig, Philippines.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

About the role

The NOC technician role will be responsible for monitoring, administration, and break/fix support of client’s managed appliance. You will be responsible for maintaining the patch compliance of clients’ servers to ensure systems are protected against published vulnerabilities, mitigating operating system risks and enabling maximum systems’ availability for clients’ business operations.

Responsibilities

• Advanced experience supporting Windows 10/11 in enterprise environments
• Strong hands‑on experience with Microsoft 365, including Exchange Online and Microsoft Entra
• Proven hardware troubleshooting and break/fix experience for laptops, desktops, and peripherals
• Advanced proficiency with Microsoft Office applications, particularly Outlook and Teams
• Solid working knowledge of ServiceNow ITSM or comparable enterprise ITSM tools
• Strong understanding of ITIL‑aligned service desk operations

What we’re looking for

• 5+ years of experience in IT Service Desk or End‑User Support roles
• Demonstrated experience at L2 / L2.5 level, with L3 learning responsibilities
• Experience in managed services or large enterprise environments strongly preferred

What you can expect

• Freedom to work from another location—including an international destination—for up to 30 consecutive calendar days per year.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.