L2–L4 IT Support Engineer | Security & IT Operations

PwC South Africa; Pasig; On-site; Confidential; Full time

Job summary

PwC South Africa is looking for an IT Support professional to manage and maintain technology infrastructure and systems in the Philippines, Metro Manila, Pasig. The role involves providing front‑line technical assistance and troubleshooting, ensuring efficient IT operations, and resolving issues for internal and external clients.

The ideal candidate should have a relevant degree or equivalent experience, display strong communication and active listening skills, and be familiar with IT troubleshooting and operational management.

Qualifications

• Relevant degree or equivalent experience is required.
• Certifications are optional.
• Government clearance is required.

Responsibilities

• Provide L2‑L4 support for technical issues.
• Maintain IT operations efficiently.
• Deliver value‑driven quality work.

Skills

Active listening

Communication

Empathy

Computer programming

IT troubleshooting

Enterprise architecture

Incident management and resolution (IMR)

Security protocol analysis

Education

Relevant degree or equivalent experience

Job description

PwC South Africa is looking for an IT Support professional to manage and maintain technology infrastructure and systems in the Philippines, Metro Manila, Pasig. The role involves providing front‑line technical assistance and troubleshooting, ensuring efficient IT operations, and resolving issues for internal and external clients.

The ideal candidate should have a relevant degree or equivalent experience, display strong communication and active listening skills, and be familiar with IT troubleshooting and operational management.