IT Operations & Incident Response Specialist

PwC South Africa; Makati; On-site; Confidential; Full time

Job summary

PwC South Africa is seeking an Associate in their Assurance team in Makati. The role involves managing and maintaining technology infrastructure, providing technical assistance, and ensuring efficient IT operations. Ideal candidates should have strong skills in technical support, communication, and incident management.

The position emphasizes a learning mindset and the ability to understand diverse client needs while delivering high-quality service.

Qualifications

• Ability to provide technical assistance and troubleshooting.
• Experience supporting internal and external clients with technical issues.
• Knowledge in IT operations management and infrastructure.

Responsibilities

• Provide front‑line technical assistance and troubleshooting.
• Support internal and external clients to resolve issues.
• Monitor performance and maintain efficient IT operations.

Skills

Active Listening

Communication

Computer Technical Support

IT Operations

Incident Management and Resolution (IMR)

Emotional Regulation

Scripting Languages

Object‑Oriented Programming (OOP)

Job description

PwC South Africa is seeking an Associate in their Assurance team in Makati. The role involves managing and maintaining technology infrastructure, providing technical assistance, and ensuring efficient IT operations. Ideal candidates should have strong skills in technical support, communication, and incident management.

The position emphasizes a learning mindset and the ability to understand diverse client needs while delivering high-quality service.