L2 Application Support & Threat Intelligence

NCS Philippines; Metro Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

NCS Philippines is seeking a qualified security operations professional to provide second-level support, incident handling, and threat hunting within a managed detection and response framework. The role focuses on incident investigation, firewall management, OSINT, and reporting to customers.

You will work within a structured service environment, ensuring SLAs are met and information is readily available upon request.

Responsibilities

• Provides second-level support to queries and issues using the knowledge base in accordance with the incident management and request fulfillment process.
• Ensures that service incidents are acknowledged, escalated, and resolved according to the SLA; takes ownership and communicates progress.
• Performs a deep dive on incidents, conducts investigations, and provides remediation recommendations for required service in Managed Detection and Response.
• Performs whitelisting, blacklisting, and generates, implements Firewall rule sets following the Service Request and Change Management Process.
• Performs Malware and Packet Analysis.
• Conducts Open-source intelligence (OSINT).
• Gathers information for Threat Intelligence and performs Threat Hunting.
• Generates reports for customers and ensures information is readily available when needed.
• Performs Vulnerability Assessment analysis and provides confidential reports to recipients.
• Other job-related activities as assigned.

Job description

NCS Philippines is seeking a qualified security operations professional to provide second-level support, incident handling, and threat hunting within a managed detection and response framework. The role focuses on incident investigation, firewall management, OSINT, and reporting to customers.

You will work within a structured service environment, ensuring SLAs are met and information is readily available upon request.