L1 POS & Retail Tech Support Engineer

NCR Corporation; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

NCR Voyix Corporation in Cebu city invites you to join its Support Team as the Technical Support Representative. You will be first-line for customers, troubleshooting issues and ensuring retail, hospitality, and payments platforms run smoothly.

The role requires 1-2 years in technical support, strong communication and customer-service skills, and the ability to learn new tech through training. This onsite position operates 24/7 shifts.

Qualifications

• 1-2 years of experience in technical support or similar role.
• Strong communication, customer service, and customer-handling skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem-solving ability.
• Ability to learn and apply new technical knowledge through training.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute to knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Skills

Technical troubleshooting

Customer service

Communication

Problem solving

Job description

NCR Voyix Corporation in Cebu city invites you to join its Support Team as the Technical Support Representative. You will be first-line for customers, troubleshooting issues and ensuring retail, hospitality, and payments platforms run smoothly.

The role requires 1-2 years in technical support, strong communication and customer-service skills, and the ability to learn new tech through training. This onsite position operates 24/7 shifts.