Korean-Speaking Retail Operations Lead

Private Advertiser; Taguig; Hybrid; PHP 502,000 - 781,000; Full time

Job summary

Private Advertiser is seeking a Store Operations Manager to oversee daily store functions in a fast-paced retail environment in Manila. You will lead a team, manage inventory, and ensure compliance with health and safety standards while delivering excellent customer service in Korean and English.

Responsibilities include training staff, coordinating with suppliers, analysing sales data, and implementing efficiency improvements to meet targets.

Qualifications

• Fluent in Korean with excellent verbal and written communication in Korean and English.
• Experience in retail operations management or a similar supervisory role in retail and consumer products.
• Strong leadership and team management abilities with experience in motivating and developing staff.
• Excellent organisational and multitasking skills in a fast-paced environment.
• Proficiency in POS systems and inventory management software.
• Sound knowledge of retail operations including merchandising, stock control and customer service.
• Strong analytical skills to interpret sales data and drive improvements.
• Problem-solving mindset and decision-making under pressure.
• Excellent interpersonal and communication skills with diverse teams.
• Experience working with Korean cultural contexts or Korean retail operations is desirable.

Responsibilities

• Oversee and manage daily store operations, including opening and closing procedures, inventory management, and stock rotation.
• Lead, supervise and train department staff, ensuring compliance with company policies and performance standards.
• Monitor store cleanliness, safety standards and visual merchandising displays.
• Manage inventory levels, conduct stock checks, and coordinate with suppliers and logistics teams.
• Handle customer inquiries, complaints and concerns with professionalism and excellent service.
• Communicate with Korean-speaking customers and stakeholders in their preferred language.
• Liaise with head office, Korean vendors and international partners on operations and procurement.
• Analyse sales data, monitor performance metrics and implement strategies to reach targets.
• Recruit, onboard and evaluate team members and address performance issues.
• Ensure adherence to health, safety and regulatory requirements.

Skills

Korean language

Retail operations management

Leadership

Inventory management

Customer service

Merchandising

Data analysis

Problem solving

Communication

Team management

Tools

POS systems

Inventory management software

Job description

Private Advertiser is seeking a Store Operations Manager to oversee daily store functions in a fast-paced retail environment in Manila. You will lead a team, manage inventory, and ensure compliance with health and safety standards while delivering excellent customer service in Korean and English.

Responsibilities include training staff, coordinating with suppliers, analysing sales data, and implementing efficiency improvements to meet targets.