Knowledge Management Lead

Keywords Studios; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Great Place to Work certified

Annual Wellness Subsidy

Birthday Leave

Wellbeing Leave

Job summary

Keywords Studios seeks a Knowledge Lead Manager to oversee the Knowledge Management function within the IT department. You will develop strategies to capture, organise, and disseminate organisational knowledge to support informed decision-making and timely problem resolution.

You will lead KM initiatives, engage senior stakeholders, and promote a culture of continuous learning across the IT organisation. This role requires 5+ years of KM experience and strong familiarity with ITIL and ServiceNow.

Qualifications

• ,

Responsibilities

• Develop and maintain a knowledge management strategy aligned to business objectives.
• Oversee knowledge content creation, categorisation and maintenance for accuracy and accessibility.
• Integrate KM processes with IT service management to improve service delivery.
• Foster a culture of knowledge sharing and collaboration across the organisation.
• Use analytics to measure impact, engagement, functionality and effectiveness of KM strategy.
• Provide training and support on KM practices and tools to staff.

Skills

Knowledge management

ITIL framework

Leadership

Analytics

Training

Stakeholder communication

Tools

ServiceNow

Job description

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decisionmaking, timely problem resolution, and promoting continuous learning.

Key Responsibilities

• Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives
• Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility
• Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency
• Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
• Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

• 5+ years of current proven experience in implementing Knowledge Management strategies
• Experience building KM programs in the technology industry or within technical groups within a large, global organisation
• Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience
• Proven experience in leading teams to deliver impact
• Strong understanding of IT service management and ITIL framework
• Proven experience in a ServiceNow environment

Benefits

• Great Place to Work certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing LeaveHMO and Life Insurance