Data Engineer

IBM

Philippines

Hybrid

PHP 1,200,000 - 1,800,000

Full time

48 hours ago

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Job summary

IBM Consulting seeks a data science professional to develop advanced ML models for telecom operations, forecasting, and customer experience. You will analyze large multi-source datasets, craft automated predictive models, and enable data-driven decisions for operational improvements.

Responsibilities include building dashboards, collaborating with cross-functional teams, and maintaining model governance in a hybrid delivery center.

Qualifications

Strong knowledge of machine learning techniques, statistical modeling and data mining.
Proficiency in Python, R, SQL and ML libraries.
Familiarity with cloud platforms and MLOps tools (AWS, Azure, IBM Cloud, Databricks).
Strong communication skills to break down complex analyses for leadership.
Deep understanding of telecom datasets and multi-channel data flows preferred.
Ability to manage multiple projects and deliver insights rapidly.

Responsibilities

Develop advanced statistical, predictive, and ML models to optimize telecom operations, forecasting accuracy, customer experience, and cost efficiency.
Analyze large, complex datasets from multiple sources to identify operational insights.
Build automated models for volume forecasting, agent performance prediction, and customer behavior modeling.
Work with stakeholders to develop use cases leveraging AI/ML for improvements and automation.
Design dashboards, automated reporting tools and decision-support systems for real-time insights.
Collaborate with WFM, Operations, Quality, and Finance to interpret data signals and recommend actions.
Develop NLP and text analytics models for sentiment, quality evaluations, and channel optimization.
Lead data discovery, cleaning, feature engineering, and validation across analytics initiatives.
Conduct model performance testing, drift analysis, and continuous recalibration.
Document methodologies and ensure governance and compliance with data and AI policies.

Skills

Machine learning

Statistical modeling

Data mining

Python

SQL

Cloud platforms

MLOps

Communication skills

Call center data

Education

Bachelor’s Degree

Master’s or PhD in Data Science or related field

Tools

AWS

Azure

IBM Cloud

Databricks

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Key Job Responsibilities Include:

Develop advanced statistical, predictive, and machine learning models to optimize telecom operations, forecasting accuracy, customer experience, and cost efficiency
Analyze large, complex datasets from multiple sources (ACD, CRM, WFM, digital channels, quality systems, customer journeys) to identify operational insights
Build automated models for volume forecasting, agent performance prediction, customer behavior modeling, and anomaly detection
Work with business stakeholders to develop use cases that leverage AI/ML for operational improvements, automation, and transformation initiatives
Design dashboards, automated reporting tools, and decision-support systems to empower leadership with real-time insights
Partner with WFM, Operations, Quality, and Finance to interpret data signals and recommend actions
Develop NLP and text analytics models for customer sentiment, quality evaluations, and digital channel optimization
Lead data discovery, data cleaning, feature engineering, and validation steps across all analytics initiatives
Conduct model performance testing, drift analysis, and continuous re-calibration
Document methodologies, maintain model governance, and ensure compliance with IBM data, AI governance, and client security policies
Support AI-enabled transformation initiatives and automation programs (RPA, chatbot analytics, predictive routing, etc.)
Present complex analytical outcomes in clear, business-friendly language

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Required Skills and Behaviors:

Strong understanding of machine learning techniques, statistical modeling, and data mining
Proficiency in Python, R, SQL, and relevant machine learning libraries
Familiarity with cloud platforms and MLOps tools (AWS, Azure, IBM Cloud, Databricks)
Strong communication skills to break down complex analyses for leadership
Deep understanding of call center operations, telecom datasets, and multi-channel data flows preferred
Ability to manage multiple projects and deliver insights at pace

Required Experience

2–4 years of applied data science experience, preferably in telecom, BPO, or customer operations
Experience working with large datasets and production-level ML models
Prior experience integrating models into operational workflows highly desirable

Required Education:

Bachelor’s Degree required

Preferred:

Master’s or PhD in Data Science, Machine Learning, Statistics, Computer Science, or related fields

Preferred technical and professional experience

Preferred:

Master’s or PhD in Data Science, Machine Learning, Statistics, Computer Science, or related fields

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Job ID

125800

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines

Work arrangement