Key Site General Manager

CBRE; Metro Manila; On-site; PHP 2,500,000 - 5,200,000; Full time

Benefits offered by this job

Annual merit increase

Performance bonus

Sick leave credits

Vacation leave credits

HMO & Life Insurance

Autonomy in work

Inclusivity & Accessibility

Safety & Well-being

Job summary

CBRE Global Workplace Solutions in Manila is seeking a General Manager to lead a strategic client account, oversee Integrated Facilities Management and Workplace Experience services, and drive operational excellence, financial performance, and client satisfaction.

You will balance strategic vision with execution, build relationships with executive stakeholders, and inspire multi-disciplinary teams to deliver hospitality-led, service-driven outcomes across the account.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 10 years of progressive leadership experience in FM/IFM environments.
• Hospitality background mandatory with premium customer/employee experience experience.
• Regional exposure with experience leading across multiple countries.
• Proven history leading large, multifunctional teams and developing leaders.

Responsibilities

• Lead the overall delivery of Facilities Management, Workplace Experience, Engineering, and related workplace services.
• Serve as the primary executive point of contact for client leadership and stakeholders.
• Develop and execute account strategies aligned with client objectives and CBRE priorities.
• Own account financial performance including budgeting, forecasting, and profitability targets.
• Establish, monitor, and drive KPIs, SLAs, and continuous improvement initiatives.
• Oversee third-party vendors and service partners to meet contractual obligations.
• Lead workplace, hospitality, guest services, and employee experience programs.
• Drive compliance with health, safety, security, environmental, and regulatory requirements.
• Lead business continuity, risk management, and governance programs.
• Coach and inspire multifunctional teams with accountability and collaboration.
• Drive talent development, succession planning, change management, and engagement initiatives.
• Identify opportunities for growth, innovation, and value creation for client and CBRE.

Skills

Leadership

Facilities Management

Client Relationships

Financial Management

Stakeholder Management

Team Development

Operational Excellence

Strategic Planning

Education

Bachelor's Degree in Engineering / Facilities Management / Business Administration / Hospitality Management

Job description

CBRE is the globalleader in commercial real estate services and investments. With services,insights and data that span every dimension of the industry, we createsolutions for clients of every size, in every sector and across everygeography. CBRE is the place where talented people who want to do impactfulwork can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE'score global businesses, Global Workplace Solutions (GWS) provides end-to-endservices to occupier clients across the entire lifecycle of a building.

Our teams helpcompanies improve their operations and reduce costs through expert facilitiesmanagement, project management, real estate and energy and sustainabilityservices. Our dedicated teams work across all industries and support clientsranging from global Fortune 500 companies to single, iconic buildings.

About The Role

As a General Managerat CBRE, you will serve as the senior leader responsible for the overallperformance of a strategic client account. You will oversee the delivery ofIntegrated Facilities Management (IFM) and Workplace Experience services,ensuring operational excellence, financial performance, client satisfaction,and employee engagement across the account.

This role requires ahighly capable leader who can balance strategic thinking with operationalexecution, build trusted relationships with executive stakeholders, and inspirehigh-performing teams. You will drive business outcomes by integrating facilitiesmanagement expertise, workplace experience principles, and hospitality-ledservice delivery to create an exceptional client, employee, and guestexperience.

This job is part ofthe Facilities Management functional area which focuses on all aspects ofoperational leadership, workplace experience delivery, financial management,and client relationship management across a complex account environment.

What You'll Do

• Lead the overall delivery of Facilities Management, Workplace Experience, Engineering, and related workplace services across the account.
• Serve as the primary executive point of contact for client leadership and key stakeholders, building strong strategic partnerships.
• Develop and execute account strategies that align with client objectives and CBRE business priorities.
• Own account financial performance, including budgeting, forecasting, cost management, and profitability targets.
• Establish, monitor, and drive key performance indicators (KPIs), service level agreements (SLAs), and continuous improvement initiatives.
• Oversee third-party vendors and service partners, ensuring performance meets contractual obligations and operational standards.
• Lead workplace, hospitality, guest services, and employee experience programs that elevate service delivery and client satisfaction.
• Drive compliance with health, safety, security, environmental, and regulatory requirements.
• Lead business continuity, risk management, emergency preparedness, and governance programs.
• Develop, coach, and inspire multifunctional teams while promoting a culture of accountability, collaboration, innovation, and service excellence.
• Drive talent development, succession planning, change management, and employee engagement initiatives.
• Identify opportunities for growth, innovation, operational efficiency, and value creation for both the client and CBRE.

About You

• Bachelor's Degree in Engineering, Facilities Management, Business Administration, Hospitality Management, or a related discipline.
• Minimum 10 years of progressive leadership experience within Facilities Management, Workplace Experience, Corporate Real Estate, Hospitality, or Integrated Facilities Management environments.
• Hospitality background is mandatory, with demonstrated experience delivering premium customer, employee, guest, or workplace experience programs and leading service-oriented operations.
• Regional exposure is mandatory, with proven experience leading or supporting operations across multiple countries and managing geographically dispersed teams and stakeholders.
• Strong background managing both Facilities Management and Workplace Experience services.
• Proven experience leading large, multifunctional teams and developing people leaders.
• Demonstrated financial management experience, including budget ownership, forecasting, and P&L accountability.
• Strong client-facing and stakeholder management skills, including executive-level engagement.
• Proven ability to build high-performing teams through coaching, mentoring, performance management, and succession planning.
• Strong commercial acumen with experience driving operational excellence, business growth, and service innovation.
• Excellent leadership, communication, influencing, negotiation, and problem-solving capabilities.
• Experience managing complex, high-profile corporate accounts with responsibility for operational delivery and strategic business outcomes.

So, What's in It for You?

• Annual Merit Increase
• Performance Bonus
• 12 days of sick leave credits (unused sick leave credits convertible to cash)
• 12 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)
• HMO and Life Insurance on Day 1
• Autonomy in work. We support and reward creators and doers, encourage innovation and an entrepreneurial mindset.
• Inclusivity and Accessibility. We enable, value, and embrace diverse perspectives across many dimensions.
• Safety and Well-Being. You'll be provided with the work environment, resources, and tools to feel like your most productive self and offered support for your total wellbeing.

Why CBRE

When you join CBRE,you become part of the global leader in commercial real estate services andinvestment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values of respect, integrity,service and excellence, and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.