K-12 EdTech Success Specialist

JoVE; Mexico; Hybrid; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Competitive compensation

Impact on science education

Global teams

Promotion from within

Job summary

JoVE is seeking a Customer Success Specialist - K-12 to support teachers and schools in integrating JoVE's video resources into science teaching and learning. This role focuses on teacher onboarding, training, engagement, and ongoing support to help educators use JoVE effectively in their classrooms.

The position requires strong presentation, communication, and organizational skills, with a collaborative mindset to work across Marketing, Product, Content, and other teams.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, education, EdTech, teacher support, training, or a related field.
• Strong presentation and facilitation skills, with confidence delivering virtual training and webinars.
• Excellent written and verbal communication skills.
• Ability to explain digital tools and educational resources clearly to users with different levels of technical experience.
• Strong organizational skills and ability to manage multiple schools, educators, and activities simultaneously.
• Comfortable working with CRM systems, usage data, and digital collaboration tools.
• Collaborative mindset and ability to work effectively across teams.

Responsibilities

• Lead onboarding sessions for teachers and school staff, introducing JoVE's platform, content, and key features.
• Deliver virtual training sessions and workshops for educators.
• Proactively engage educators throughout the customer lifecycle to encourage adoption and continued use of JoVE.
• Support the development of webinars, teacher workshops, training materials, guides, and other resources for K-12 customers.
• Collect teacher feedback and communicate recurring needs, challenges, and product suggestions to relevant JoVE teams.
• Collaborate with Marketing, Product, Content, and other internal teams on initiatives designed to improve the K-12 customer experience.
• Identify and document successful classroom applications of JoVE that can be shared as best practices.
• Monitor relevant customer engagement and adoption metrics.
• Contribute to the continuous improvement of K-12 Customer Success processes and workflows.

Skills

Presentation skills

Facilitation

Communication

CRM systems

Cross-team collaboration

Time management

Education

Bachelor's degree

Tools

CRM systems

Job description

JoVE is seeking a Customer Success Specialist - K-12 to support teachers and schools in integrating JoVE's video resources into science teaching and learning. This role focuses on teacher onboarding, training, engagement, and ongoing support to help educators use JoVE effectively in their classrooms.

The position requires strong presentation, communication, and organizational skills, with a collaborative mindset to work across Marketing, Product, Content, and other teams.