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The Junior Quality Assurance Engineer at Workforce Optimizer - AI Enabled WFM in Metro Manila Pasig area focuses on delivering high quality product testing and comprehensive support for Workforce Optimizer products. Strong written and verbal communication is essential.
This role emphasizes up-to-date technical skills and domain expertise to meet service level commitments and evolving technology. You will document issues in JIRA with clear problem statements, troubleshooting steps, results, and
The Junior Quality Assurance Engineer is expected to deliver high quality product testing and comprehensive
support Workforce Optimizer Products. This position requires strong written and verbal communication
skills. JIRA case notes must be kept up to date and accurately recorded: a defined problem statement,
troubleshooting efforts, results and next steps with time-frames to be taken, along with actual time
worked.
He or she is expected to utilize outstanding customer service skills and techniques that promote
customer satisfaction and retention. This position requires that technical skills and domain expertise be
constantly updated to adhere to service level commitments, customer expectations, and the changing
technology landscape.