JUNIOR PHONEBANKING SPECIALIST

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Phone Banking Specialist to respond to client inquiries, investigate issues, and resolve requests across channels. The role requires clear communication and adherence to guidelines while coordinating with internal teams.

The ideal candidate graduated from a 4-year college program, has strong listening skills, and can work a schedule that may include weekends, holidays, and graveyard shifts. Residence near Muntinlupa is preferred.

Qualifications

• Graduate of a 4-year college course.
• Good listening and comprehension skills.
• Adequate communication skills (preferably in English) and can adjust to the language used by the client.
• Able to follow a set schedule, which may include weekends, holiday, and graveyard.
• Must be residing within Muntinlupa or nearby towns/cities/localities.

Responsibilities

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
• Exercises decision-making within set parameters and guidelines
• Interfaces/interact with other teams in the bank

Skills

Good listening and comprehension

English communication

Education

4-year college degree

Job description

This Phone Banking Specialist position is exclusively available to candidates attending our recruitment event on May 08, 2026
The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

Responsibilities

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
• Exercises decision-making within set parameters and guidelines
• Interfaces/interact with other teams in the bank

Qualifications

• Graduate of a 4-year college course
• Good listening and comprehension skills
• Adequate communication skills (preferably in English) and can adjust to the language used by the client
• Able to follow a set schedule, which may include weekends, holiday, and graveyard
• Must be residing within Muntinlupa or nearby towns/cities/localities