Junior Operations Manager — Customs Brokerage

A Plus Falcons Freight Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A Plus Falcons Freight Inc. is seeking a Junior Operations Manager to assist in managing daily customs brokerage operations in Manila. The role focuses on timely processing of import and export shipments, compliance with laws, and driving service quality within the department.

You will lead Brokerage Associates and Documentation Staff, monitor performance, and support process improvements, audits, and customer satisfaction initiatives. Ermita, Manila assignment is expected.

Qualifications

• Bachelor's degree in customs administration, business, logistics, or a related field.
• Licensed Customs Broker is an advantage.
• At least 3 years working experience in customs brokerage, freight forwarding, or logistics operations.
• Previous supervisory or team leadership experience.

Responsibilities

• Oversee daily customs brokerage operations to ensure timely processing of import/export shipments.
• Monitor workflows for compliance with regulations and service standards.
• Coordinate with customs authorities, shippers, freight forwarders, clients to facilitate shipments.
• Lead and coach Brokerage Associates and Documentation Staff.
• Prepare operational reports and suggest process improvements.
• Assist in manpower scheduling and SOP compliance.
• Participate in departmental meetings and strategic planning.

Skills

Operations management

Team leadership

Compliance

Customer service

Performance monitoring

Education

Bachelor's degree in Customs Administration, Business Administration, Logistics, or related field

Licensed Customs Broker (advantage)

Job description

A Plus Falcons Freight Inc. is seeking a Junior Operations Manager to assist in managing daily customs brokerage operations in Manila. The role focuses on timely processing of import and export shipments, compliance with laws, and driving service quality within the department.

You will lead Brokerage Associates and Documentation Staff, monitor performance, and support process improvements, audits, and customer satisfaction initiatives. Ermita, Manila assignment is expected.