Junior Business Analyst: Process & SOP Optimizer

IDA Group Corp; Muntinlupa; On-site; PHP 335,000 - 502,000; Full time

Job summary

IDA Group Corp is seeking a Junior Business Analyst to support process documentation, workflow design, SOP maintenance, and light operational analysis for Bridgepoint Studies. The role is entry-level, helping translate service delivery activity into clearer processes, cleaner documentation, and better operational insight.

You will document current-state and future-state workflows, assist with requirements gathering, and help prepare summaries and reports under guidance.

Qualifications

• 1 to 2 years' experience in business analysis, operations analysis, process improvement, project support, or a closely related role.
• Strong documentation and process-mapping capability, with good written English.
• Comfortable using spreadsheets and presentation tools to organise and explain information.
• Able to think logically, identify process gaps, and maintain clear version-controlled documentation.
• Exposure to tools such as Visio, Lucidchart, Bizagi, Jira, or similar would be helpful.
• A structured, detail-oriented working style and willingness to learn under guidance.

Responsibilities

• Document current-state and future-state workflows using process maps, notes, and structured templates
• Assist with gathering and organising requirements, observations, and process issues from stakeholders
• Support the design and maintenance of SOPs, service procedures, onboarding documentation, and operational records
• Analyse simple operational data such as error rates, turnaround times, volumes, and capacity trends using spreadsheets and basic reporting tools
• Prepare clear summaries, reports, meeting notes, and supporting documentation for process improvement activity
• Support testing, implementation follow-up, and documentation updates where workflows or tools change
• Work under the direction of the Operations Manager and leadership rather than independently redesigning client processes

Skills

Process mapping

Documentation

Spreadsheets

Presentation tools

Logical thinking

Attention to detail

Jira

Visio

Lucidchart

Bizagi

Tools

Visio

Lucidchart

Bizagi

Jira

Job description

IDA Group Corp is seeking a Junior Business Analyst to support process documentation, workflow design, SOP maintenance, and light operational analysis for Bridgepoint Studies. The role is entry-level, helping translate service delivery activity into clearer processes, cleaner documentation, and better operational insight.

You will document current-state and future-state workflows, assist with requirements gathering, and help prepare summaries and reports under guidance.