Junior Branch Ambassador

Union Bank of the Philippines; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

Union Bank of the Philippines is seeking a branch Teller to deliver professional service and accurate cash transactions. You will handle deposits, withdrawals, encashments, and inquiries while maintaining strict adherence to bank policies.

You will also support cross-selling initiatives, verify identifications, balance cash, and assist with payroll and cash shipments as needed. A strong commitment to customer satisfaction is essential.

Qualifications

• Accountability, adaptability, analytical mindset, and strong communication skills are essential.
• Ability to work in a fast-paced branch environment and handle monetary transactions with accuracy.
• Commitment to customer service and bank protocols.

Responsibilities

• Handle deposit account servicing: deposits, withdrawals, encashments, checkbook reorders, and inquiries.
• Provide professional, courteous, and personalized servicing of client transactions.
• Cross-sell bank products and services when appropriate.
• Endorse prospective clients to BMs/RMs for client calls.
• Accept deposits and bill payments/collections for beneficiaries.
• Process payments, receipts and other monetary transactions.
• Verify client signatures against IDs and EDMS records for transactions.
• Ensure slips, source documents and postings are accurate and complete.
• Balance teller totals and perform end-of-day reconciliations.
• Assist in payroll processing and cash shipment handling as required.
• Maintain branch security and orderly work environment.

Skills

Customer service

Cross-selling

Attention to detail

Good communication

Critical thinking

Teamwork

Willingness to learn

Job description

Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorders, inquiries, etc.), other platform functions, processing of payments, receipts and other monetary transactions, among others.

What You’ll Do:

1. Customer Experience

Projects the image of a professional and efficient bank through one's smart physical appearance and courteous, efficient, competent, problem-free, timely and personalized servicing of client's transactions.

Keeps him/herself thoroughly familiar with the bank’s existing and new products and services.

Explores and takes advantage of every opportunity to cross-sell the bank’s products and services to clients inquiring and/or transacting with the branch

Endorses prospective clients to BMs/RMs for client calls

Smartly dressed front-office personnel.

2. Operations Efficiency, Productivity and Service Quality Jr Ambassador Functions

Accepts deposits and bill payments/collections in favor of beneficiaries of collection arrangements.

Pays encashments and withdrawals within delegated limits; secures officer approval beyond authorized limits.

Verifies technicalities on checks deposited/uncashed and ensures accuracy and genuineness of cash received or paid.

Verifies signatures of clients against the signature and IDs uploaded in EDMS for all debit transactions such as but not limited to withdrawal, encashments , etc.

Establishes identity of persons making withdrawals or encashments by obtaining valid ID/s and other required information. Ensures that checks for encashments are properly endorsed and properly acknowledged.

Ensures that deposit/withdrawal slips are properly filled up as to account number, account name, date, amount and signature of client.

Validates original source documents for over-the-counter transactions and ensures that they are posted correctly to their respective accounts

Conducts immediate post-verification of all source documents to ensure accurate posting.

Ensures that all checks received during the day bear the required bank endorsements stamped at the back thereof together with the correct account number or reference number.

Verifies and validates deposits / payments retrieved from the machines, (ie, ATM, Night Depository box (NDB) Cash Acceptance Machines (CAMs) and Check Acceptance Machines (CQMs), and other automated banking machines.)

Assists in payroll preparation for clients with payroll servicing agreements

Performs deposit pick-up and/or accompanies cash shipments (via armored or service car) and ensures proper verification, acknowledgment and recording of amounts received or shipped

Processes miscellaneous cash in / cash out. Establishes the identity of the recipient of the proceeds whether internal or external, either client or bank employee by obtaining valid ID/s and ensuring that transactions are accompanied by verified instructions from head office units as applicable.

Makes cash requisitions based on anticipated cash requirements for the day and transfers cash to SSO at the end of the day or as soon as there is excess available cash vs. authorized limit.

Verifies picos box contents and cash received from/paid out to clients.

Ensures that cash on hand tallies with cash per system (Finacle.)

Balances Teller’s Totals at the end of the day against source documents and submits it to the supervising officer for review/approval.

Performs proper filing of transaction documents at the end-of-day.

Assists the Ambassador and Sr. Ambassador in the upkeep of branch files, documents, equipment’s, etc.

Performs proper security check of his assigned workstation on a daily basis.

Strictly adheres to employee security responsibilities such as the clean desk policy and data privacy.

Performs other duties related to his functions which may be required of him / her, as necessary.

3. Platform Functions

Assists the Ambassador in processing opening of new accounts (SA, CA, CTD, etc.). Processes closing of accounts.)

Assists in monitoring and follows up documentary deficiencies of accounts opened.

Assist clients in accomplishing PERSONAL INFORMATION SHEET (PIS) FORM for updating of CIF of existing accounts. Ensures that any change in existing data is supported with valid documents such as billing statements ids, etc.

Processes the purchase and sale of FCD Notes and FX conversion and secures officer’s approval for transactions beyond his / her limit. Earmarks with Treasury all conversion transactions as necessary.

Assists in monitoring maturity of term placements and processes payment of interest and/or renewal/rollover.

Processes requests for payments of applicable bank fees and charges

Assist the Ambassador in monitoring supplies of the branch.

Updates and replaces filled passbooks and transaction diaries.

Prepares and sends, after checking and approval of the supervising officer, all Abstracts of Collections (including SSS and Phil health), with required supporting documents to appropriate units.

Prepares BIR reports and sends email to head office controlling unit within cut-off period.

Attends to customer inquiries, requests and suggestions, making sure that these are immediately addressed to the client's satisfaction; elevates complaints to the supervising officer for appropriate action, as necessary.

Ensures proper upkeep of assigned work area and equipment.

Acts as alternate of branch officers for Vault combinations and key custodians. Observes prompt attendance requirements at work all the time.

User ID function will be adjusted in a case to case basis upon approval of RSOO to the next role (i.e. Jr Ambassador to Acting Ambassador) for business continuity purpose

Performs other duties that maybe required of him / her.

What We’re Looking For:

Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn